Summary
Overview
Work History
Skills
Timeline
CustomerServiceRepresentative
Rilla Steele

Rilla Steele

Culpeper,VA

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

41
41
years of professional experience

Work History

Private Caregiver

Gary Sjoradol
Culpeper, Virginia
07.2024 - Current
  • Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
  • Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.
  • Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
  • Prepare healthy meals, light house keeping. Make calls, run errands.
  • Organized medication reminders for clients taking multiple prescriptions throughout the day.
  • Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
  • Administered prescribed medications according to physician instructions and monitored for adverse reactions.

RKS Tree Services

Kenneth Steele
Culpeper, Virginia
06.2000 - 06.2017
  • Kept records.
  • Answered calls, made scheduled appointments
  • Wrote estimates
  • Made deposits
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Laundry Attendant

Suds City
Culpeper, Virginia
04.2003 - 06.2009
  • Inspected linen for tears or stains and treated them accordingly.
  • Tested fabric softener dispensers for proper functioning prior to use.
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Folded dried articles neatly.
  • Removed lint from dryer screens after each load.
  • Assisted customers with their inquiries regarding laundry services.
  • Kept work area neat, clean and organized at all times.
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Provided excellent customer service at all times.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Stocked shelves with freshly laundered items in an orderly fashion.
  • Maintained records of all laundry services provided in logbooks.
  • Prepared invoices for completed orders based on customer requirements.
  • Took payment for completed services and issued receipts with cash register or POS system.
  • Opened and closed the office
  • Made deposits.
  • Delt with ordering of products.
  • Customer service , answering phones for drop offs and pick ups

Customer Service

Roses Department store
Culpeper
06.1984 - 10.1989
  • Provided customer service when needed.
  • Provided customer service to ensure satisfaction.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Provided customer service support when necessary.
  • Provided excellent customer service when delivering goods.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided excellent customer service to patrons.
  • Greeted customers and provided excellent customer service.
  • Provided customer service support to attendees.
  • Provided excellent customer service throughout each call.
  • Provided customer service assistance as needed.
  • Provided customers with friendly customer service.
  • Managed customer service inquiries, complaints, escalations.
  • Provided customer service and resolved customer complaints.
  • Ran register
  • Worked retail.

Skills

  • Customer service
  • Time management
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Organizational skills
  • Respectful and compassionate

Timeline

Private Caregiver

Gary Sjoradol
07.2024 - Current

Laundry Attendant

Suds City
04.2003 - 06.2009

RKS Tree Services

Kenneth Steele
06.2000 - 06.2017

Customer Service

Roses Department store
06.1984 - 10.1989
Rilla Steele