Rilynn O’Daniel
Bartlesville,OK
Summary
Dynamic and organized professional with proven success at Osage Hills Elementary School, enhancing visitor experiences through exceptional customer service and efficient front desk operations. Skilled in multitasking and problem-solving, I effectively managed inquiries and improved check-in processes, significantly reducing wait times and fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
Afterschool Care Receptionist
Osage Hills Elementary School
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Maintained visitor log for entering and leaving facility for security purposes.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Bartlesville Public School
Bartlesville, OK05.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and seating clients
- Office management
- Security awareness
- Phone etiquette
- Positive and professional
- Meticulous and organized
- Calm demeanor
- Relay hearing-impaired calls
- Multitasking and prioritization
- Customer service
- Problem-solving
- Call answering and routing
- Punctual and reliable
- Team collaboration
- Relationship building
- Visitor and customer relations
- Customer complaint resolution
Timeline
Afterschool Care Receptionist
Osage Hills Elementary School
11.2022 - Current
High School Diploma -
Bartlesville Public School
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