Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Timeline
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Rim Alarami

Lee's Summit,MO

Summary

Dynamic customer service professional with proven team leadership at Crumbles Cookies. Expert in complaint handling and relationship building, enhancing customer satisfaction and retention. Skilled in CRM software and staff development, fostering a collaborative environment that drives team success. Recognized for resolving escalated issues swiftly, ensuring positive client experiences.

Diligent with proven background in leading customer service teams to achieve high satisfaction rates. Demonstrated ability to resolve complex issues efficiently while maintaining positive team environment. Successfully utilized conflict resolution and communication skills to enhance team performance and customer experiences.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Team Lead

Crumbles Cookies
08.2023 - 05.2025
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Completed data entry and filing to keep records updated for easy retrieval.

Stocker

Hy-Vee Grocery Store
03.2023 - 07.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Greeted store customers and discussed needs.
  • Followed orders precisely for correct items, sizes and quantities.
  • Prepared and checked outbound shipments for accuracy.

Salesperson

Gift Store
01.2020 - 02.2022
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Education

Associate of Arts -

Metropolitan Community College
Kansas City, MO
05-2027

Skills

  • Team management
  • CRM software
  • Call center experience
  • Complaint handling
  • Skill development
  • Relationship building
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Organizational skills
  • Team leadership
  • Staff development and training
  • Workflow coordination

Languages

Arabic
Native or Bilingual
English
Professional Working

Interests

  • I like working with my hands and fixing things
  • Volunteer Travel
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Baking
  • Learning new cooking techniques and expanding my culinary skills
  • Music
  • Gym Workouts
  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Watching Movies and TV Shows
  • Participating in local clean-up initiatives

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative Team Lead

Crumbles Cookies
08.2023 - 05.2025

Stocker

Hy-Vee Grocery Store
03.2023 - 07.2023

Salesperson

Gift Store
01.2020 - 02.2022

Associate of Arts -

Metropolitan Community College

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