Rima Al-Ramadhan
Chanhassen,MN
Overview
18
18
years of professional experience
Work History
Vendor Manager
Prosperity Home Mortgage LLC
Minneapolis, MN
08.2020 - 09.2023
- Hired and vetted over 2,500 appraiser’s profiles with current credentials, background checks and excluded from investor’s ineligible lists
- Managed appraisers contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service by reducing ordering appraisals from third party vendors (AMC)
- Effectively reduced appraisal costs and appraisal delivery time from 22% to 0.3%
- Evaluate appraisers performance and identify potential risks
- Exceptional customer services to home buyers to make sure on time appraisal delivery and avoid losing appraisal contingency clause
- Define and identify Issues/problems and recommend alternative solutions
- Follow and implement HUD guidelines
- Good understanding with various loan types and requirements; 1004, 1025, 1004C, FHA, and USDA, Desktop, Hybrid loans
- Communication and collaboration with stakeholders to facilitate and document business requirements. Researched and recommended business solutions for stakeholders that were cost efficient.
- Achieved optimal goals by executing negotiation strategies for prices and services with vendors
- Collect and analyze daily data to enhance daily tasks and provide reports to enhance business solutions
- Ability to lead multiple projects and prioritize tasks as needed with strongly tight deadlines
- Work directly with investors on jumbo loans WF and Chase for extensive appraisal review
- Consistently work to get orders accepted for the fee disclosed. When all efforts have been exhausted and an order necessitates a fee increase, notification is given to the MC, Processor and Disclosure Desk so that they can update the Itemization, submit a COC, and re-disclose
- Mentor sales team and Processors to ensure understanding of the Appraisal ordering, communication process
- Extensive experience with MS office tools (Word, Excel, PowerPoint, and Visio)
Valuation Specialist
Prosperity Home Mortgage
Minneapolis, MN
10.2019 - 08.2020
- Efficiently and effectively monitor orders to ensureacceptance, scheduling and delivery meets our SLA. Prioritizing contingency and/or closing dates. Consistently work to get orders accepted for the fee disclosed. When all efforts have been exhausted and an order necessitates a fee increase, notification is given to the MC, Processor and Disclosure Desk so that they can update the Itemization, submit a COC, and re-disclose.
- Engage UW SOS, Collateral Management and or Tech Review Management as needed when concerns arise of the properties potential ineligibility for lending.
- Facilitate placing, tracking and delivery of secondary valuation products, PCR’s for FEMA Disaster Declarations, Final Inspections for Escrow Holdbacks, departing residence
- Monitor receipt of Title and Condo Questionnaires to provide to the Appraiser prior to submission of the Appraisal to avoid potential revisions after Collateral UW passed the Appraisal.
- Establish and foster relationships with appraiser partners built on mutual respect and integrity to engender goodwill and service excellence.
- Participated in industry conferences and seminars to stay current on emerging trends and best practices in property valuation.
- Reviewed appraisals prepared by external consultants for consistency with company standards and regulatory requirements.
- Reduced client disputes by maintaining a high level of communication throughout the valuation process.
- Engage relevant stakeholders in correspondence not intended for the appraisal desk; providing guidance and job aids to users of the appraisal desk services to ensure understanding of the processes, technology, and points of contact.
- Identify and resolve errors in EAD and UCDP when Appraisal fails submission.
- Created and maintained precise and accurate models, charts and reports
Collateral Escalations Specialist
HomeServices Of America
Minneapolis, MN
03.2016 - 10.2019
- Developed comprehensive valuation reports that effectively communicated findings and recommendations to clients.
- Provided expert guidance on property values to support informed decision-making for clients in various industries.
- Increased client satisfaction through meticulous attention to detail and a commitment to providing well-supported valuations.
- Collaborated with other departments within the organization, such as finance and underwriting, to share insights gleaned from valuations and improve overall decision-making processes.
- Maintained up-to-date knowledge on industry trends, regulations, and best practices to ensure accurate and compliant valuations.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Experience with MS office tools (Word, Excel, PowerPoint, and Visio)
- Mentored junior team members in industry best practices and company-specific processes for delivering exceptional service to clients.
Facility Inventory Manager
Natural Food Pantry Britannia
Ottawa, CA
02.2006 - 12.2009
- Maintained sufficient inventory levels to meet customer demands at all times.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material
- Established re-order points and monitored supplier performance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Chemistry
Carleton University
Ottawa, Canada Pharmacy Technology
Ashworth College
Norcross, GASkills
- Financial Planning
- Audit Coordination
- Hiring & Performance reporting
- Process Improvement
- Vendor Negotiations
- Vendor relationships
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Persian
Full Professional
Timeline
Vendor Manager
Prosperity Home Mortgage LLC
08.2020 - 09.2023
Valuation Specialist
Prosperity Home Mortgage
10.2019 - 08.2020
Collateral Escalations Specialist
HomeServices Of America
03.2016 - 10.2019
Facility Inventory Manager
Natural Food Pantry Britannia
02.2006 - 12.2009
Chemistry
Carleton University
Pharmacy Technology
Ashworth College