Rima Hatab
Flagstaff,AZ
Summary
Dedicated and seasoned law enforcement professional with 14 years of experience in both patrol and detention roles. Adept at maintaining safety and security in high-pressure environments, with a strong commitment to serving the community. Proven track record of effectively managing and resolving critical situations. Skilled in team leadership, conflict resolution, and communication. Seeking to leverage extensive experience and skills to further support the agency as well as the community.
Overview
15
15
years of professional experience
Work History
Public Service Specialist, Senior/HR Assistant
Coconino County Sheriff's Office
09.2021 - Current
- Assisting with the recruitment process, such as posting job openings, reviewing resumes, and scheduling interviews.
- Conducting new employee orientations and assisting with onboarding processes.
- Maintaining employee records, such as personal information, attendance, and performance evaluations.
- Responding to employee inquiries regarding company policies, benefits, and other HR-related matters.
- Assisting with employee relations, including conflict resolution and disciplinary actions.
- Coordinating employee training programs and other professional development initiatives.
- Assisting with the implementation of HR policies and procedures.
- Ensuring compliance with relevant employment laws and regulations.
- Providing general administrative support to the HR department, such as filing, data entry, and maintaining HR-related documents.
Public Service Specialist, Senior/Admin Spec III
Coconino County Sheriff's Office
11.2014 - 09.2021
- Transcribed reports from dictation, composed correspondence, and prepared other documents as needed.
- Conducted data integrity audits to ensure accuracy and completeness of records.
- Provided training to assigned staff on departmental processes and procedures.
- Performed data entry and quality control of record management systems and databases, including criminal history and sex offender registries.
- Completed statutory mandated processes, such as sex offender registration, vehicle impound releases, and civil document processing.
- Coordinated the preparation, distribution, and preservation of departmental records.
- Created, processed, and distributed confidential and sensitive documents and correspondence.
- Provided customer service at the front window and managed incoming phone calls for the department.
- Communicated and acted as a liaison with other departments, agencies, and the public.
- Headed the implementation and training of an updated records management system to the administrative staff and patrol.
- Attended meetings to represent the department and provided updates on relevant matters.
- Took and transcribed meeting minutes to document discussions and decisions.
Senior Customer Service Specialist
FedEx Office And Print Center
09.2009 - 09.2020
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Responded promptly to customer inquiries via phone, email, and chat.
- Communicated with customers through various channels to address their needs and concerns.
- Acknowledged and resolved customer complaints in a timely manner.
- Kept detailed records of customer interactions, transactions, comments, and complaints.
- Demonstrated a thorough knowledge of products to effectively answer customer questions and provide guidance.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Communicated and coordinated with colleagues to ensure seamless customer service.
- Provided feedback on the efficiency of the customer service process and suggested improvements.
- Provided training and guidance to junior customer service representatives.
- Ensured customer satisfaction by delivering professional and effective customer support.
Detention Support Specialist
Coconino County Sheriff's Office
10.2010 - 11.2014
- Reviewed booking forms, inmate records, and court documents for accuracy and completeness.
- Examined and interpreted court orders and release documents to verify the validity of each prisoner release.
- Conducted manual criminal history checks to ensure the safety of the facility.
- Entered property information and released inmate property and monies as needed.
- Communicated appropriate inmate information, jail policies, and procedures to the public by phone or in person.
- Entered inmate data into the Jail Management Information system to maintain accurate records.
- Controlled entry to and exit from the detention center in accordance with established procedures.
- Received fund and maintained accounts from processing bond outs and inmate bookings.
- Monitored inmate population, especially during officer-inmate contact situations, to prevent incidents.
- Helped with scheduling of inmate visitation to facilitate communication with family and friends.
- Sorted and delivered mail to housing units, processed mail for proper addresses, contraband, and money orders.
Education
BBA - Business Administration Human Resource Management
Northern Arizona University
Flagstaff, AZ 12.2024
Skills
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to work well with others
- Experience with employee relations
- Ability to conduct interviews and assess candidates
- Understanding of performance management processes
- Training and development expertise
Timeline
Public Service Specialist, Senior/HR Assistant
Coconino County Sheriff's Office
09.2021 - Current
Public Service Specialist, Senior/Admin Spec III
Coconino County Sheriff's Office
11.2014 - 09.2021
Detention Support Specialist
Coconino County Sheriff's Office
10.2010 - 11.2014
Senior Customer Service Specialist
FedEx Office And Print Center
09.2009 - 09.2020
BBA - Business Administration Human Resource Management
Northern Arizona University