Summary
Overview
Work History
Education
Skills
Timeline
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Rima Hunter

Conyers,GA

Summary

Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with a commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

9
9
years of professional experience

Work History

Shipping and Receiving Clerk

Hire Dynamics
11.2023 - Current
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Negotiated favorable shipping rates with carriers, resulting in significant cost savings without compromising service quality.
  • Reduced lead times for outbound shipments using data-driven insights into carrier performance and transit times.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.

Lead Spa Coordinator

Skindigo Wellness
01.2023 - 11.2023
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
  • Developed monthly reports highlighting key performance indicators for leadership review.
  • Handled high-priority clients while managing day-to-day activities of the spa and employees to maximize profits.
  • Managed inventory and ordering of supplies, ensuring adequate stock levels were maintained at all times.
  • Resolved guest concerns promptly and professionally, promoting positive customer relations.
  • Mentored a team of 5 junior staff members on best practices in customer service, treatment modalities, and product knowledge, increasing their overall effectiveness within the spa setting.

Reputation Management

Vacasa
02.2021 - 02.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Actively record daily time logs, maintenance logs, excel sheets, and booking information.
  • Operates proficiently with time management skills to achieve standard metrics based on company policy.
  • Social media manager for all of Vacasa's social media platforms with a specialization in Meta Business Platforms and Twitter.
  • Copy editor for Vacasa reviews on the Vacasa site, Yelp, Airbnb, VRBO, Google My Business, Better Business Bureau, and Booking.com.
  • Managed over 300 incoming calls and emails per day from customers

Patient Access Representative

Piedmont HealthCare
06.2015 - 02.2021
  • Interviewed patients to acquire accurate demographic data
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals promptly.
  • Trained new hires in the Emergency room and surgery center
  • Insurance Billing and claims with 100% accuracy
  • Patient Scheduling

Education

Some College (No Degree) - General Studies

Georgia State University
Atlanta, GA

No Degree - Esthetics

Georgia Career Institute
Conyers, GA
10.2022

High School Diploma -

Rockdale County High School
Conyers, GA
05.2015

Skills

    • Safety Procedures
    • Critical Thinking
    • Time Management and Multi-tasking
    • Issue and Complaint Resolution
    • Data Entry
      • Claims Management
      • Customer Service
      • Collaborative relationships
      • Word Processing

Timeline

Shipping and Receiving Clerk

Hire Dynamics
11.2023 - Current

Lead Spa Coordinator

Skindigo Wellness
01.2023 - 11.2023

Reputation Management

Vacasa
02.2021 - 02.2023

Patient Access Representative

Piedmont HealthCare
06.2015 - 02.2021

Some College (No Degree) - General Studies

Georgia State University

No Degree - Esthetics

Georgia Career Institute

High School Diploma -

Rockdale County High School

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Rima Hunter