Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Rima Saleh

Bell Gardens,CA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Manager in Training

Guess
10.2019 - 05.2022
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Oversaw activities of 6-person team completing maintaining and closing the store disciplining and motivating employees to maximize performance.
  • Enhanced supervisory and leadership abilities by working closely with mentoring maintaining and selling .
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Supervised and performed human resource management functions for 6 subordinates.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Entered data into Software system, implementing tight safeguards to secure financial and personal information.
  • Used Industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained store equipment, printers and fax machines.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established and maintained long-range plans for quality assurance.

Education

Psychology

Cal State Los Angeles
Los Angeles

Skills

  • Overseeing Logistics
  • Financial Management
  • Process Improvement
  • Project Support
  • Staff Development
  • Customer Relationship Management
  • Constructive Feedback
  • Operational Oversight
  • Customer Experience

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager in Training

Guess
10.2019 - 05.2022

Psychology

Cal State Los Angeles
Rima Saleh