Hi, I’m
Rima Sutton
MD
Summary
Energetic and compassionate, with natural ability to connect with individuals and foster positive relationships. Possesses solid understanding of career guidance principles and demonstrates strong organizational and interpersonal skills. Committed to empowering individuals to achieve their professional goals and maximize their potential. Proven track record of building strong relationships with employers, optimizing placement strategies, and enhancing career development services. Skilled in leading cross-functional teams, implementing innovative solutions, and delivering impactful career skills programs.
Overview
6
years of professional experience
Work History
Home Builders Institute
Regional Career Development Coordinator
05.2024 - Current
Job overview
- Experienced in organizing career fairs, employer networking events, and career-related workshops, ensuring successful outcomes for participants
- Established and maintained relationships with top employers, enhancing job opportunities and expanding placement networks
- Track and report progress using reports for graduation & success rates
- Provided career counseling to students, helping them navigate career paths, secure internships, and transition into full-time employment
- Managed a team of military service members, ensuring the effective delivery of placement services and programs nationwide
- Utilized data analytics to track placement success, identify areas for improvement, and refine strategies to meet placement goals
- Facilitated resume writing workshops, enabling employees to effectively market themselves in competitive job markets.
- Administrative support including scheduling meetings & filing expense reports using PO and company cc
- Networked with professionals in community and built relationships to establish resources and future job opportunities for clients in NAHB
- Increased employee satisfaction by offering personalized career coaching and guidance services
- Provided individual and group career development services to students
- Facilitated Solar Workforce Partnership with partners: Habitat for Humanity, Manhattan Technical College, Kansas State University, & Flint Hills Renewable Energy Cooperative to enhance local community projects & job training
Kent State University
One Stop Call Center Supervisor
11.2023 - 08.2024
Job overview
- Delivered ongoing coaching and professional development to agents, focusing on improving call quality, soft skills, product knowledge and customer service techniques
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Leveraged call center software and CRM systems to monitor performance metrics, track customer interactions, and ensure effective issue resolution
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution. (Registrar, Bursar, Financial Aid, Admissions)
- Experience working collaboratively with other departments, such as admissions, bursar, and registrar to ensure students receive seamless financial aid support
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
Colorado State University
Financial Aid Counselor
10.2018 - 05.2021
Job overview
- Ability to provide personalized guidance to students and their families, helping them understand their financial aid options, eligibility requirements, and application procedures
- Experience in reviewing financial aid applications, assessing family contributions, and determining aid eligibility based financial need and regulatory guidelines
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Maintained up-to-date knowledge on relevant laws, regulations, and policies surrounding higher education finance in order to provide accurate advice to students.
- Enhanced communication between the financial aid office and other departments, facilitating seamless coordination of funds disbursement.
- Established partnerships with local community organizations to increase awareness of financial aid resources available to prospective students.
Education
Colorado State UniversityFort Collins, CO
Bachelor's Degree from Media Communications
01.2021
Eaglecrest High School
High school diploma
01.2017
Skills
- Attention to Detail
- Employer Relationship Building
- Cross-Functional Team Leadership
- Client relationship building
- Career assessment
- Workforce readiness
- Individualized planning
- Problem-solving
- Excellent communication
Educationcertifications
- OSHA 10-Hour Construction Safety Course, OSHA, 01/01/24
- Bachelor's Degree in Media Communications, Colorado State University, 05/01/21
- High school diploma, Eaglecrest High School, 05/01/17
Timeline
Regional Career Development Coordinator
Home Builders Institute
05.2024 - Current
One Stop Call Center Supervisor
Kent State University
11.2023 - 08.2024
Financial Aid Counselor
Colorado State University
10.2018 - 05.2021
Eaglecrest High School
High school diploma
Colorado State University
Bachelor's Degree from Media Communications
Similar Profiles
David BlackDavid Black
Basic Construction Technology Instructor at Home Builders InstituteBasic Construction Technology Instructor at Home Builders Institute
Kevin GribbleKevin Gribble
Advanced Plumbing Service Technician, Pre-Apprentice at Home Builders InstituteAdvanced Plumbing Service Technician, Pre-Apprentice at Home Builders Institute
Rashaud KeithRashaud Keith
Trainee at Home Builders InstituteTrainee at Home Builders Institute