Rimeca Miles
Cleveland,OH
Summary
Personable and energetic TAM committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in marketing and communications, money handling, and scheduling. Passionate about raising above my active position and becoming a great asset to your company.
Overview
4
4
years of professional experience
Work History
Branch Operations Coordinator
Sherwin-Williams Floorcovering
Atlanta, Georgia
08.2022 - Current
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions accurately and consistent with policies and procedures while remaining knowledgeable on products
- Implementing new and innovative ways to appeal and adapt to our customers expectations.
- Managed executive calender by scheduling and coordinating over 20 meetings and appointments weekly.
- Sent 25-30 emails, daily demonstrating a mastery of written communications and attentions to detail.
- Created a more efficient workspace by proactively anticipating department needs.
Social Services Director
Grand Oaks Nursing Center
Bedford Heights, OH
11.2021 - 08.2022
- Presented clients with information, referrals and assistance accessing resources such as medication, housing and transportation for over 50 residents.
- Managed multiple tasks and met time-sensitive deadlines.
- Successfully rehabilitated over 30 clients in less than 6 months.
- Collaborated with third party facilities to create personalized plans of action to guarantee the progression and success of each resident.
- Coordinated with fundraising staff and outside vendors to set up 5-10 events annually.
Video Repair Representative
Charter- Spectrum
Garfield Heights, OH
04.2021 - 11.2021
- Implemented and developed customer service training processes.
- Delivered great customer service while displaying good time management.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Effective liaison between customers and internal departments.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
High School Diploma -
Jane Addams Business Careers High School
Cleveland, OH05.2017
No Degree - Advertisement And Media Production
Bowling Green State University
Bowling Green, OHSkills
- Reliable
- Marketing and Communications
- Detail Orientated
- Multitasking, Prioritization and Time Management
- Scheduling and Calendar Management
- Billing and Invoicing
- Equipment Troubleshooting
- Team Collaboration
- Claims Handling
- Bookkeeping Support
- CRM Software
- Project Management
- Microsoft Office Suite
- Positive Attitude and Energetic
References
References available upon request.
Timeline
Branch Operations Coordinator
Sherwin-Williams Floorcovering
08.2022 - Current
Social Services Director
Grand Oaks Nursing Center
11.2021 - 08.2022
Video Repair Representative
Charter- Spectrum
04.2021 - 11.2021
High School Diploma -
Jane Addams Business Careers High School
No Degree - Advertisement And Media Production
Bowling Green State University
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