Summary
Overview
Work History
Education
Skills
Timeline
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Rimma Edie

Rimma Edie

New York

Summary

Proactive and results-driven professional with over 14 years of experience in administrative support, protocol coordination, office management, and client service across international settings. Recognized for exceptional organizational skills, attention to detail, and the ability to handle high-pressure environments. Experienced in working with multinational teams and high-level executives.

Overview

15
15
years of professional experience

Work History

Executive Protocol and Administrative Support Specialist

Resource Overseas General Trading, LLC
Dubai
12.2023 - 04.2025
  • Greeting and receiving company visitors;
  • Organizing office processes, including monitoring availability of consumables and office supplies;
  • Liaising with suppliers and contractors;
  • Contract management: coordination and approval, tracking expiration dates, collecting required documentation, maintaining the contract database, and collaborating with the legal department.
  • Working with electronic document management systems;
  • Accompanying company executives at events, organizing transportation, hotel bookings, and visa support;
  • Organizing and coordinating official company events (negotiations, business meetings, conferences, forums, exhibitions, presentations, etc.);
  • Managing protocol assignments, preparing meeting minutes, and monitoring the execution of decisions;
  • Participating in the development and implementation of corporate standards and regulations related to protocol activities;
  • Maintaining internal department documentation and preparing reports on conducted events.

Corporate Travel Agent

Tumodo
Dubai
04.2023 - 12.2023
  • Responsible for handling all corporate travel requests from company clients.
  • Provided a full range of travel and tourism services, including booking international and domestic flights, hotel reservations, all types of transfers, meet-and-greet services, and other additional products.
  • Delivered cost-effective travel itineraries in accordance with client travel policies.
  • Focused on client problem-solving by offering the best solutions aligned with market trends.
  • Continuously updated knowledge of the latest developments in the travel industry to recommend optimal travel options tailored to client needs.
  • Maintained constant communication with clients via email, support apps, and mobile devices to address any needs or emergency situations.

FGP Secretary I Intake/ Scheduler

NYU Langone Ambulatory Care Rego Park
New York
12.2016 - 11.2022
  • Handled patient inquiries, directed them to appropriate specialists, and ensured a high level of service.
  • Optimized physician schedules and improved patient access by creating and maintaining efficient appointment calendars.
  • Delivered a positive customer experience in person, over the phone, and through electronic communication channels.
  • Managed inventory and supply orders, and monitored office equipment.
  • Registered patients, collected necessary documentation, updated records, and processed co-payments.
  • Collected documents in compliance with HIPAA policies and obtained patient signatures as needed.
  • Managed post-visit procedures including providing summary reports, scheduling follow-up appointments and procedures, and collecting payments.
  • Maintained professional communication with patients and colleagues while upholding confidentiality standards.
  • Ensured cleanliness and organization in the office and waiting areas, and managed stock levels.
  • Adhered to service standards and collaborated effectively with physicians, nurses, and office staff.

Front Desk Supervisor

NYC Medical, PC
New York
01.2013 - 12.2016
  • Ensured exceptional customer service quality, guaranteeing complete client satisfaction at every stage of interaction.
  • Created and maintained a professional and welcoming atmosphere that fostered trust-based relationships with clients.
  • Responded accurately and promptly to client inquiries, providing comprehensive information both over the phone and in person.
  • Supervised daily team operations, ensuring adherence to standard operating procedures for optimal efficiency.
  • Conducted training and development for front office staff, addressed issues, and provided coaching to enhance performance.
  • Resolved customer complaints and issues swiftly and effectively, offering optimal solutions to maintain high service standards.
  • Managed office reporting and documentation processes, ensuring smooth and uninterrupted operational workflows.

Office manager

Sky Lounge Restaurant
Moscow
02.2010 - 12.2012
  • Provided professional and courteous handling of all telephone inquiries, accurately and promptly relaying information to appropriate staff members.
  • Prepared written materials, including proposals, contracts, and mailings.
  • Organized and coordinated client meetings, including sales consultations, menu discussions, and presentation of final products.
  • Performed general office duties such as copying documents, sending faxes, and preparing correspondence upon staff request.
  • Maintained a clean and organized office environment, ensuring the workspace was always presentable for guests.
  • Monitored inventory of printed materials and office supplies.
  • Provided administrative support to the CEO and company owner.

Education

Bachelor - Banking and Finance

Academy of Labor And Social Relations
Moscow
01.2012

Skills

  • Languages: Russian (Native), English (C2 – Proficient)
  • Software: MS Outlook, PowerPoint, office equipment, e-document systems
  • Core Skills:
    Executive Support Protocol Management Contract Handling
    Office Management Team Collaboration Business Communication
    Organizational Skills Result-Oriented Attention to Detail

Timeline

Executive Protocol and Administrative Support Specialist

Resource Overseas General Trading, LLC
12.2023 - 04.2025

Corporate Travel Agent

Tumodo
04.2023 - 12.2023

FGP Secretary I Intake/ Scheduler

NYU Langone Ambulatory Care Rego Park
12.2016 - 11.2022

Front Desk Supervisor

NYC Medical, PC
01.2013 - 12.2016

Office manager

Sky Lounge Restaurant
02.2010 - 12.2012

Bachelor - Banking and Finance

Academy of Labor And Social Relations

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Rimma Edie