RIMONUR RASHID
Paterson,NJ
Summary
Innovative IT Specialist with broad knowledge in variety of software and hardware components. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Fast learner with the ability to grasp new threats, concepts, and technologies.
Overview
3
3
years of professional experience
Work History
IT Support Analyst/Help Desk Analyst
VNA Health Group
Holmdel, NJ
09.2023 - Current
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Answered 15 to 30 calls per shift to assist with customer questions and concerns.
- Provide first-level contact and problem resolution for all users with hardware, software, and applications problems
- Deploy,configure, and troubleshoot network device and security.
- Accountable for unlocking user accounts and resetting passwords for Home Care Home Base, Health Stream,Responsible for resetting passwords on mobile devices via Air Watch, Set up new users and secure access codes for Point Care,Reset user voicemail accounts through Vonage
- Identified needs of customers promptly and efficiently.
- Provide remote access and support to user desktops and laptops using LogMeIn123 and RDP,Deliver remote support for mobile devices through Mobile Support.
- Assist users in password recovery and generating one-time pins through encryption
- Manage user accounts and passwords in Active Directory, including adding users to groups and creating new user.
- Troubleshoot Outlook email issues, specifically concerning storage and password changes,Monitor user email storage in Exchange Admin Center
- Assist with printer connectivity issues, ensuring users are linked to the correct network printer
- Reimagine desktops, laptops, tablets, and phones to set up new devices
- Manage user Verizon accounts, including suspending accounts and adding new lines
- Handle device management using inventory system.
Information Technology Specialist Intern
New Jersey Department of Children and Families
Millburn, NJ
06.2023 - 09.2023
- Provide first-level contact and problem resolution for all users with hardware, software, and applications problems
- Repair, setup and troubleshoot PC, Printer, and other peripheral devices
- Provide accurate and timely logging of problems and resolution for problems in the clarify problem management database
- Escalate problems as appropriate
- Utilize superior customer service skills
- Solve problems on Windows, and user applications
- Maintain in-depth knowledge of supported products and services
- Review and update Help Desk documentation as assigned.
IT Support/Desktop Technician
United Parcel Service (UPS)
Parsippany, NJ
04.2022 - 05.2023
- Provide technical support and troubleshooting assistance to end users via phone, email, or in-person, ensuring timely resolution of issues
- Completed user moves and new user set-up; perform software installations, life cycle equipment replacement, and data moves
- Respond to and prioritize help desk tickets based on urgency and impact to business operations
- Ensure the daily optimal performance of all computer systems
- Troubleshoot user problems with Active Directory
- Installed and configured software applications, performed system updates, and conducted hardware maintenance
- Assisted in the setup and configuration of desktops, laptops, printers, and mobile devices
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Help Desk Technician I
Bio Reference
Clifton, NJ
02.2021 - 03.2022
- Provide first-level contact and problem resolution for all users with hardware, software, and applications problems
- Repair, setup and troubleshoot PC, Printer, and other peripheral devices
- Provide accurate and timely logging of problems and resolution for problems in the clarify problem management database
- Escalate problems as appropriate
- Utilize superior customer service skills
- Solve problems on Windows, Mac and user applications
- Maintain in-depth knowledge of supported products and services
- Review and update Help Desk documentation as assigned.
Education
Bachelor of Science - Computer Technology
New Jersey Institute of Technology
05-2025
Associate of Science - Information Technology
Bergen Community College
05.2023
Skills
- Windows 7, 8, 10 & 11
- Mac OS X & Linux
- Microsoft Office 365
- Software/Hardware Troubleshooting
- Active Directory
- Printer, Switch
- Ticketing System (Track-it & Alloy Navigator)
- VPN (Z-scaler & Cisco)
- Analytical Thinking
- Task Prioritization
- Excellent Communication
- Dependable and Responsible
- Analytical and Critical Thinking
Timeline
IT Support Analyst/Help Desk Analyst
VNA Health Group
09.2023 - Current
Information Technology Specialist Intern
New Jersey Department of Children and Families
06.2023 - 09.2023
IT Support/Desktop Technician
United Parcel Service (UPS)
04.2022 - 05.2023
Help Desk Technician I
Bio Reference
02.2021 - 03.2022
Bachelor of Science - Computer Technology
New Jersey Institute of Technology
Associate of Science - Information Technology
Bergen Community College
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