Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rimpi Lal

Santa Clara,CA

Summary

Dedicated and experienced professional with a comprehensive background in mail processing, team leadership, and customer service. Skilled in diverse roles, from detailed mail sorting at USPS to store management at 7/11. Demonstrated leadership through interim supervisory roles and adeptness in high-paced settings. Committed to organizational excellence and teamwork. Eager to further USPS's mission as a Supervisor in the San Jose/Sunnyvale/Santa Clara/Mountain View area.


Overview

14
14
years of professional experience

Work History

Sales and Services Distribution Associate

USPS
07.2023 - Current
  • Delivered top-tier customer service, addressing queries and guiding postal transactions.
  • Managed financial duties, including stamp sales and money order processing.
  • Organized and distributed mail to P.O. Boxes and awaiting customers efficiently.
  • Utilized USPS computer systems for data input and service execution.
  • Maintained mail security standards, upholding USPS confidentiality guidelines.
  • Kept updated on postal products and rates, ensuring customer accuracy.
  • Assisted in onboarding and training new team members.

Mail Processing Clerk

USPS
08.2022 - Current
  • Transitioned to a permanent role, emphasizing dedication and proficiency.
  • Operated in an office setting, liaising directly with the Supervisor for daily tasks.
  • Spearheaded mail sorting manually and using SDUS electronic machines for package sorting.
  • Handled complex mail classifications like NSS, ANK, UTF, Refused, Vacant, NSN, and RFS.
  • Assumed interim supervisory roles during the absence of primary supervisors, overseeing BT2DUT surveys, Mail conditions, CSAW, SPMS, and ensuring optimal scan uptime.
  • Managed P.O. Box operations, including casing mail, scanning parcels, and attending to specific services like Caller and Firm Service.


Postal Support Employee

USPS
02.2022 - 07.2022
  • Collaborated closely within a dynamic team, enhancing teamwork and efficiency.
  • Reported directly to and coordinated with the Supervisor, ensuring smooth daily operations.
  • Showcased adaptability in processing diverse mail types, including complexities such as NSS, ANK, UTF, and more.
  • Played an integral role in mail categorization and organization, addressing specific challenges like Refused, Vacant, NSN, and RFS mail situations.

7/11 Assistant Manager

Yoginder Singal
05.2021 - 01.2022
  • Oversaw daily store operations, ensuring smooth workflow and customer satisfaction.
  • Managed financial transactions, including daily sales audits and cash handling.
  • Assisted with inventory control, ensuring stock levels were maintained and reordered as necessary.
  • Trained and mentored new staff, promoting a culture of teamwork and excellence.
  • Addressed and resolved customer complaints, ensuring retention and brand loyalty.
  • Collaborated with the store manager to implement promotional campaigns and store displays.
  • Upheld store cleanliness and safety standards, ensuring a welcoming environment for customers.

Daycare Provider

Self-employeed
06.2009 - 05.2019
  • Managed administrative tasks, including invoicing, record-keeping, and mandated reporting to ensure business organization and compliance
  • Established and operated a home-based daycare, catering to diverse age groups.
  • Developed age-appropriate educational and recreational programs to foster child development.
  • Maintained a safe and nurturing environment, ensuring the well-being of all children.
  • Handled dietary and special care needs, personalizing care for each child.
  • Organized group activities and outings, promoting social interactions and learning.
  • Built strong relationships with parents, addressing concerns and providing regular updates on child progress.
  • CPR certified

Education

No Degree - Business Development

Mission College
Santa Clara, UT

Bachelor of Arts - Business Economics

Guru Nanak Girl's Kalsa College
Sang Dhesian
05.1999

High School Diploma -

Government Girl's High School
Bara Pind
03.1996

Skills

  • Leadership & Management
  • Customer & Team Relations
  • Mail & Package Expertise
  • Problem Solving
  • Communication
  • Administrative Skills
  • Task Prioritization
  • Operational Oversight
  • CPR Certified

Timeline

Sales and Services Distribution Associate

USPS
07.2023 - Current

Mail Processing Clerk

USPS
08.2022 - Current

Postal Support Employee

USPS
02.2022 - 07.2022

7/11 Assistant Manager

Yoginder Singal
05.2021 - 01.2022

Daycare Provider

Self-employeed
06.2009 - 05.2019

No Degree - Business Development

Mission College

Bachelor of Arts - Business Economics

Guru Nanak Girl's Kalsa College

High School Diploma -

Government Girl's High School

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Rimpi Lal