Rina Agpoon
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
11
11
years of professional experience
Work History
Family Nanny
UrbanSitter
San Jose, CA
08.2023 - Current
- Provided attentive care and support to children in diverse family environments.
- Developed engaging educational activities to promote learning and creativity.
- Ensured safety and well-being of children through vigilant supervision.
- Fostered positive relationships with children, encouraging social skills and emotional development.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Involved children in caring for household pets and chores.
- Drove children to dance, cheer, and sports practices.
- Monitored children's use of technology, ensuring healthy balance of screen time and physical activity.
- Supported children's emotional and social development by being patient and understanding listener.
- Identified warning signs of emotional and developmental problems in children.
- Adapted routines based on individual family dynamics and schedules.
Dog Sitter
Rover.com
San Jose, CA
11.2022 - 2025
- Followed pet care instructions, dietary needs and medication regimens.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Put pet parents' minds at ease, treating homes with respect, sending text, photo, and video updates, and providing post-care follow-ups with notes on behaviors, moods, and activities
Market Partner
Monat, Market Partner
San Jose, NM
04.2021 - 2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented information to customers, peers and management.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Analyzed and reported social media and online marketing campaign results.
- Listened to customer needs and desires to identify and recommend optimal products.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Scheduled and confirmed appointments and meetings
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Photographed and posted product listings online to accurately describe product's benefits and advantages.
- Worked independently with minimal supervision.
Shift Supervisor
Starbucks
Santa Clara, CA
08.2018 - 06.2020
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained team members on cash register operation and cash handling.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Engaged with customers to effectively build rapport and lasting relationships.
- Quickly and accurately counted drawers at start and end of each shift.
- Provided positive first impressions to welcome existing, new and potential customers.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Early Readiness Facilitator
Ymca
1975 S. White Road San Jose, CA
08.2018 - 06.2019
- Planned and prepared activities for 3-5 year old students.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed and implemented classroom routines to address varying student needs.
- Worked cooperatively with other facilitator, administrators and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Worked cooperatively with other facilitators, administrators and parents to help students reach learning objectives.
- Provided open and loving environment where children direct learning process.
- Established guidelines for teacher performance, lesson
Retail Sales Associate
Forever 21
Great Mall Milpitas, CA
01.2016 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
Assistant Manager
Famous Footwear
Great Mall San Jose, CA
08.2017 - 02.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assembled promotional displays to increase brand awareness and attract customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Monitored participant workflow and behaviors throughout training process.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
William C. Overfelt High School
San Jose, CA05.2016
Skills
- Interpersonal Communication
- Multi-tasking
- Quick Learner
- Audience Engagement
- Media Buying
- Website Development
- Professional Relationships
- Creative Solutions
- Critical Thinking
- Customer Service and Assistance
- Sales Strategies
- Customer Relationship Management
Timeline
Family Nanny
UrbanSitter
08.2023 - Current
Dog Sitter
Rover.com
11.2022 - 2025
Market Partner
Monat, Market Partner
04.2021 - 2023
Shift Supervisor
Starbucks
08.2018 - 06.2020
Early Readiness Facilitator
Ymca
08.2018 - 06.2019
Assistant Manager
Famous Footwear
08.2017 - 02.2019
Retail Sales Associate
Forever 21
01.2016 - 03.2019
High School Diploma -
William C. Overfelt High School