Rina Alluin
Las Vegas,NV
Summary
Highly adaptable, results-oriented team player with a demonstrated ability to cultivate valuable relationships. Proven self-starter with strong business acumen and an expertise in all aspects of sales and customer service. Results-driven hospitality professional prepared to deliver exceptional travel experiences to clients. Skilled in curating unique itineraries and managing all aspects of travel logistics to ensure smooth journey. Known for strong collaboration and adaptability in dynamic environments, with focus on client satisfaction and seamless service.
Overview
21
21
years of professional experience
Work History
Project Specialist
Freedom Forever
Las Vegas, NV
10.2024 - Current
- Utilized advanced problem-solving skills to resolve issues affecting delivery timelines
- Monitored project progress, identified potential risks, and developed mitigation strategies
- Serve as the primary point of contact for customer inquiries, issues, and escalations regarding their Solar projects
VIP Hostess
Formula 1
Las Vegas, NV
11.2023 - Current
- Managed VIP guest experiences, ensuring personalized service and attention to detail.
- Developed and maintained strong relationships with clients, enhancing loyalty and satisfaction.
- Ensured smooth event execution by coordinating with various departments, including security, catering, and entertainment.
- Enhanced guest experience by providing personalized attention and anticipating needs.
Account Manager
TESLA
Las Vegas, NV
09.2019 - 08.2024
- Quickly and accurately convey client changes and feedback across various departments as necessary
- Tackle complex projects head-on and deliver results that exceed expectations
- Served as main point of contact for customers and internal team members to ensure timely solar installation and activation, applying proven customer follow-up techniques to optimize Tesla’s account management framework
Sales and Marketing Manager
Donna Italia
Las Vegas, NV
01.2014 - 07.2019
- Directly responsible for helping develop new business relationships (Direct Sales) and managing 70+ business partnerships
- Managed customer relations through social media, email marketing, and direct contact
- Organized promotional events and campaigns to promote products or services with big casinos and bars/clubs
- Executed marketing strategies to promote events, increasing attendance and brand visibility effectively.
- Led planning and execution of large-scale events in Las Vegas, ensuring seamless operations and attendee satisfaction.
Luxury Travel Concierge
Elinor Travel Agency
Greece
05.2005 - 11.2013
- Curate personalized travel itineraries based on client preferences and interests.
- Establish relationships with local vendors to enhance service offerings and guest experiences.
- Manage client bookings using industry-standard reservation systems for seamless travel arrangements.
- Provide expert guidance on destination highlights, cultural nuances, and travel logistics.
- Resolve client inquiries and issues promptly, ensuring high levels of satisfaction and loyalty.
- Developed comprehensive knowledge of various destinations to provide insightful advice on attractions, dining options, and local customs.
- Assisted travelers in planning memorable vacations by providing personalized recommendations and itineraries.
Education
Bachelor of Arts (B.A.) - Greek
Aristotelio University
Bachelor of Science - Business Administration and International Business
ACT
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Multitasking
- Project management
- Problem-solving abilities
- Sales Force, Zendesk, Lightspeed, Jira, Tableau
- Detail-oriented
- Relationship building
- Creative thinking
- Work Planning and Prioritization
- Customer relationship management
- Staff management
- Scheduling expertise
- Cross-cultural awareness
Languages
Greek
Full Professional
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Project Specialist
Freedom Forever
10.2024 - Current
VIP Hostess
Formula 1
11.2023 - Current
Account Manager
TESLA
09.2019 - 08.2024
Sales and Marketing Manager
Donna Italia
01.2014 - 07.2019
Luxury Travel Concierge
Elinor Travel Agency
05.2005 - 11.2013
Bachelor of Science - Business Administration and International Business
ACT
Bachelor of Arts (B.A.) - Greek
Aristotelio University