Rina Framarin
Rochelle Park,NJ
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering Number years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Type department.
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals.
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
Metropolitan plant and flower exchange Fort Lee
09.2016 - Current
- Sell and stock inventory daily
- Build a customer relationship between floral designers associates and customers
- Be observant and attentive at all times
- Sales personnel is trained properly and will be professional in there presentation and treat all customers equally and with upmost respect
- Ensure all inventory is being prepped treated and conditioned properly
- Ensure proper rotation of product
- Eliminate shortage of product and excessive unnecessary stock
- Ensure all supplies are fully stocked daily and if not order accurate amount supplies needed promptly
- Over see employees during all shifts and delegate tasks accordingly
- Compose weekly work schedule for myself as well as a staff of employees(typically 15-20 individuals)
- Handle and resolve customer complaints to the best of my ability
- Take notes following every holiday/busy season in regards to sales and planning ahead for the following year
- Compose regular meetings amongst the owners, the companies human resource representative, the supervisor and the other department/store manager
- Complete and or design any pick up and delivery orders daily
- Ensure all pricing is updated weekly
- Properly train staff to be as knowledge upon the product that they are selling as possible
- Enforce dress code, rules and regulations, and safety guidelines
- Keep a clean and disinfected work space at all times
- Talk to each staff members privately once, biweekly , to answer any concerns and to gather any feedback and or suggestions
- Worked a minimal of 35-45 hours per week
- Worked 70+hours weekly seasonal
- Duty/ position summary :
- Help customers, fill orders, scheduling, being observant and taking daily notes, answer phone calls, take orders, fill order, compose meetings, explain any sudden weekly or monthly changes, enforce rules and regulations as well as safety guidelines, handle customer complaints, keep work environment clean, diffuse any problems amongst staff,stock and sell inventory.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Devised processes to boost long-term business success and increase profit levels.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Analyzed and interpreted store trends to facilitate planning.
Floral Assistant Manager
ShopRite of Hackensack
Hackensack, NJ
01.2014 - 08.2017
- Create eye-catching floral arrangements for a variety of occasions
- Build decorative displays in-store and decorate store, as seasonally appropriate
- Provide prompt, friendly, and positive customer service
- Assist in other departments as needed
- Difuse costumer complaint and issues to the best of my ability
- Placed orders for any supplies or bulk items if needed
- Advertise the company's sales and seasonal promotions
- Must be fast, creative, punctual, knowledgeable, and professional
- Water, re potted, and groomed a variety of different plants properly and daily
- Mantain a clean and organized working space
- Attend weekly meetings
- Keep inventory stocked, priced accordingly and fresh at all times
- Train any new floral associates
- Assist in other departments as needed
- Make any needed changes with in the department schedule if necessary
- Wrap and or create floral arrangements and or bouquets of all shapes and sizes
- Worked a minimal of 20 hours
- Must be able to lift up to 50 lbs
- Kept the store manager, as well as my district supervisor and regional managers informed of any concerns or recommendations in regards to sales growth and store policies
- Sent from my iPhone
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
undefined
Bergen Community College
2016
undefined
Hackensack High School
2011
Skills
- Operations
- Relationship building and management
- Scheduling
- Recruiting and Hiring
- Sales expertise
- Staff Management
- Goals and performance
- Product and service sales
- Strategies and goals
- Policy and procedure adherence
- Order management
- Strategic planning
- Financial Management
- Business planning
- Budgeting
- Creative merchandising
Accomplishments
- Inserra Supermarkets Inc.:
- Dietician assistant-
- Help instruct and prepare for a kids weekly, in store cooking class
- Emphasize the importance of sanitation and personal hygiene while in a kitchen setting, as well as percaustions one must take before working with food of any sort
- Understanding the importance of cooking and eating healthy
- Offering as much inspiring advice, kitchen tips and budget friendly meal options as possible
- Demonstrating and promoting positive habits in order to achieve an overall healthy lifestyle
- Attend annual county as well as community health fairs
- Explain the importance of purchasing locally grown, fresh produce, and to help support any farm to table establishments that may be within the area
Certification
- Adult,child,baby First Aid/CPR Certified
- BLS
- 9-1-1 telecommunication
- Sever trauma and first aid
Timeline
Department Manager
Metropolitan plant and flower exchange Fort Lee
09.2016 - Current
Floral Assistant Manager
ShopRite of Hackensack
01.2014 - 08.2017
undefined
Bergen Community College
undefined
Hackensack High School
Similar Profiles
Mina Aliakbari HamedMina Aliakbari Hamed
Bookkeeper at Liliom Flower & Plant & Agriculture InstituteBookkeeper at Liliom Flower & Plant & Agriculture Institute
Colton WorleyColton Worley
Delivery Driver at New leaf flower and plantDelivery Driver at New leaf flower and plant
ERIC PratherERIC Prather
Maintenance Supervisor at Gilster-Mary Lee Chocolate PlantMaintenance Supervisor at Gilster-Mary Lee Chocolate Plant
Caroline KondyraCaroline Kondyra
Board Certified Behavior Analyst (BCBA) at Alpine Learning GroupBoard Certified Behavior Analyst (BCBA) at Alpine Learning Group
Kaitlin RustKaitlin Rust
Office Manager/Data Analyst/Administrative/Purchasing Assistant at City Theatrical IncOffice Manager/Data Analyst/Administrative/Purchasing Assistant at City Theatrical Inc