Rina Godoy
Los Angeles,CA
Summary
Adept at customer service and inventory management, my tenure at Retail Mart / Smoke Shop showcased my ability to enhance customer satisfaction and loyalty through meticulous attention to detail and empathetic interaction. Leveraging POS system expertise and a strong work ethic, I significantly contributed to streamlining operations and maintaining high standards of store presentation.
Overview
7
7
years of professional experience
Work History
Cashier
Retail Mart / Smoke Shop
01.2020 - 07.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Set up new sales displays each week with fresh merchandise.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Clerk
Expo Warehouse
04.2017 - 12.2019
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate Of Business Administration - Marketing, Business
Valley Economic Center
Van Nuys, CA08.2004
Entrepreneur - Businesses
Fremont High School
Los Angeles, CA06.2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Order taking
- Product restocking
- Conflict resolution
- Refunds and exchanges
- POS system operations
- Staff training
- Refund handling
- ID verification
- Attention to detail
- Inventory management
- Order packaging
- Sales expertise
- Point of sale operation
- Order verification
- Reports and documents
- Fraud prevention awareness
- Visual merchandising
- Honest and dependable
Timeline
Cashier
Retail Mart / Smoke Shop
01.2020 - 07.2024
Clerk
Expo Warehouse
04.2017 - 12.2019
Associate Of Business Administration - Marketing, Business
Valley Economic Center
Entrepreneur - Businesses
Fremont High School
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