Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Rina Hernandez

Chula Vista,CA

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my detail orientation and hotel software expertise at Navy Lodge San Diego to resolve guest issues efficiently, contributing to a significant improvement in guest satisfaction. My blend of strong computer skills and a customer-centric approach highlights my ability to meet and exceed employer expectations.

Overview

4
years of professional experience
1
Certification

Work History

Navy Lodge San Diego

Guest Service Representative
06.2023 - Current

Job overview

  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Amazon

Warehouse Worker
03.2021 - 01.2023

Job overview

  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Assisted Managers in new projects they were beginning for the warehouse.
  • Directed associates in certain departments, with the expectancy of meeting a deadline.

Jewleyann Garcia

Personal Babysitter
06.2020 - 03.2021

Job overview

  • Provided a safe environment for children, ensuring their well-being and security at all times.
  • Communicated positively with children and guardians.
  • Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising the quality of the care for the children.

Education

Yucaipa High School
Yucaipa, CA

High School Diploma
06.2020

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Payment Processing
  • Documentation And Reporting
  • Hotel software expertise

Certification

  • Guest Service Representative, Navy Lodge San Diego - June 2023-2024

Timeline

Guest Service Representative

Navy Lodge San Diego
06.2023 - Current

Warehouse Worker

Amazon
03.2021 - 01.2023

Personal Babysitter

Jewleyann Garcia
06.2020 - 03.2021

Yucaipa High School

High School Diploma

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Rina Hernandez