Gardening, Reading and Writing Music, Family and my 6 Granddaughters!
Rina Morris
Non-Emergency Medical Transport Driver
Burlington,IA
Summary
Proven track record in enhancing customer satisfaction and safety as a Non-Emergency Medical Driver at A2Z NEMT. Excelled in defensive driving and customer service, Demonstrated ability to maintain confidentiality, manage high-stress situations professionally, and foster long-term client relationships, Increasing loyalty and repeat business. Have been in Customer Service forever. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
1
1
Certification
1
1
Language
Work History
Non-Emergency Medical Driver
A2Z NEMT
09.2015 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
Inbound and Outbound Call Center
Thomas Cardella & Associates
03.2015 - 09.2015
- Met established attendance expectations and team revenue goals to achieve company objectives
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Executed outbound Billing calls and converted 80% of calls into sales.
- Made 150 cold calls per day resulting in client base growth of 65%..
Customer Service Representative-Work From Home
HSN
07.2011 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Burlington Community High School
Burlington, IA05.1983
Some College (No Degree) - Medical Office Management
University Of Phoenix-Nashville
Nashville, TNSkills
- Defensive Driving
- Confidentiality Compliance
- Customer Service-Oriented
- Safety Protocols
- Safety Rules
- DOT Rules
- HIPAA Guidelines
- Passenger Safety
- Trip Documentation
- Safe Vehicle Operations
- First Aid
- Customer Relationships
- Customer Satisfaction
- Accounts Payable and Accounts Receivable
- Alarm Systems
- Accurate Documentation
- Profit Margins
- Infection Control Procedures
- Cost Savings
- Accident Reporting
- Detailed Meeting Minutes
- Industry Trends
- Updating Client Data
Accomplishments
- Supervised team of 112 staff members.
- Achieved Food Cost through effectively handling product portion control, and reporting all usages of salad dressings etc. to provide documentation and accurate food cost inventories.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% by completing Team Member Evaluations with accuracy and efficiency.
- Collaborated with team of 20, daily in the development of Suggestive selling. Everyday was matched with 2 drinks and 1 appitizer suggestion to increase sales.
Certification
Certified in Defensive Driving, CPR, First-Aid, Customer Retention and Fraud and Waste Management.
Timeline
Non-Emergency Medical Driver
A2Z NEMT
09.2015 - Current
Inbound and Outbound Call Center
Thomas Cardella & Associates
03.2015 - 09.2015
Customer Service Representative-Work From Home
HSN
07.2011 - 02.2015
High School Diploma -
Burlington Community High School
Some College (No Degree) - Medical Office Management
University Of Phoenix-Nashville
Certified in Defensive Driving, CPR, First-Aid, Customer Retention and Fraud and Waste Management.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leave4-day work weekPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsQuote
If you always do what you've always done, you will always get what you've always got!
Interests
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