Hi, I’m
Rina Remmers
Port Charlotte,United States
Summary
Extensive experience in operations management and a sharp acumen for marketing. Instrumental in creating extraordinary dining experiences at Nicola's Italian Kitchen. Dining Room Supervisor at Boca Bay Pass Club, refining the team's dedication to service excellence and elevating the luxury dining scene. Embracing a professional philosophy centered around driving excellence and fostering a culture of continuous improvement, consistently delivering resonating luxury experiences for patrons. Nicola's Italian Kitchen sets itself apart in the industry with a commitment to refined quality and impeccable service.
Overview
31
years of professional experience
1
Certificate
Work History
YMCA of Southwest Florida
Substitute Teacher
10.2023 - Current
Job overview
- On call substitute teacher for middle school grades 6-8
Nicola's Italian Kitchen
Restaurant General Manager
10.2009 - Current
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Boca Bay Pass Club
Dining Room Supervisor
12.2023 - 06.2024
Job overview
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
Panoff Publishing Co.
Port Lecturer
02.2004 - 03.2008
Job overview
- Encouraged and educated cruise ship guests about the fantastic shopping ashore, while also saving them valuable time and money in the ports of call
- Met with the store managers, owners, or marketing representatives to discuss sales, ongoing and future promotions, and to brainstorm strategies to increase foot traffic and revenue for future port calls.
Leonard J Levine MD, PA
Office Staff
01.2001 - 01.2003
Job overview
- Office staff and circulated as non-sterile nurse in the operating room for plastic and reconstructive surgery
SPA RENAISSANCE
Spa Manager
01.2001 - 01.2003
Job overview
- Managed day spa in conjunction with plastic surgery office
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
IMCMV Holdings, Inc- Margaritaville Restaurants
Server Trainer
01.1999 - 01.2001
Job overview
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Rainforest Cafe
Server Trainer
01.1998 - 01.1999
Job overview
- Opening trainer for Disney's Animal Kingdom
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Planet Hollywood International
Server
01.1997 - 01.1998
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Outback Steakhouse
Server
01.1994 - 01.1997
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
University of Phoenix
BS, Business Management
01.2003
Skills
- Team Training
- Food Service
- Communication
- Teaching
- Compassion
- Adaptable
- Relationship building and management
Languages
Spanish
Professional Working
Italian
Professional Working
German
Elementary
Certification
ServSafe Manager
Timeline
Dining Room Supervisor
Boca Bay Pass Club
12.2023 - 06.2024
Substitute Teacher
YMCA of Southwest Florida
10.2023 - Current
Restaurant General Manager
Nicola's Italian Kitchen
10.2009 - Current
Port Lecturer
Panoff Publishing Co.
02.2004 - 03.2008
Office Staff
Leonard J Levine MD, PA
01.2001 - 01.2003
Spa Manager
SPA RENAISSANCE
01.2001 - 01.2003
Server Trainer
IMCMV Holdings, Inc- Margaritaville Restaurants
01.1999 - 01.2001
Server Trainer
Rainforest Cafe
01.1998 - 01.1999
Server
Planet Hollywood International
01.1997 - 01.1998
Server
Outback Steakhouse
01.1994 - 01.1997
University of Phoenix
BS, Business Management
Personal Information
Title: Restaurant Manager/Marketing
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