RINA RODRIGUEZ CABALLERO
Pembroke Pines,FL
Summary
Administrative and customer service professional with extensive experience in office support, insurance coordination, and client-facing roles. Highly organized, detail-oriented, and accustomed to handling confidential information. Bilingual and motivated to grow within a medical office environment, supporting front desk operations, patient communication, scheduling, and insurance-related processes.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Assistant
Barcel USA
New Orleans, LA
11.2016 - 09.2017
- Managed accounts receivable and supported daily office operations
- Answered phones, assisted clients, and handled general customer service
- Coordinated product dispatch and internal communication
- Supported supervisors and sales teams with administrative tasks
Corporate Insurance Account Executive
SEGUROS DEL PAIS
HONDURAS
08.2008 - 01.2012
- Managed insurance portfolios for corporate clients
- Coordinated insurance documentation, renewals, and client requests
- Communicated with brokers and internal departments
- Maintained accurate and confidential client records
Insurance Broker
MAZDA GROUP
HONDURAS
09.2003 - 07.2008
- Managed medical, auto, and property insurance policies
- Assisted with claims processing and client follow-ups
- Reviewed accounts receivable and coordinated with insurance providers
Auto Insurance Manager
Concorse
HONDURAS
09.1999 - 09.2003
- Oversaw auto insurance portfolios and corporate accounts
- Provided customer service and insurance guidance to clients
- Monitored claims, collections, and policy documentation
Education
BBA -
Technologic University of Honduras
HONDURAS 06.1993 - 06.1998
Skills
- Front Desk & Reception Support
- Patient / Customer Service
- Appointment Scheduling & Follow-Up
- Insurance Coordination (Medical, Auto, Life)
- Documentation & Records Management
- Accounts Receivable & Collections
- Confidential Information Handling
- Multitasking in Fast-Paced Offices
- Microsoft Office (Word, Excel, Outlook)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistant
Barcel USA
11.2016 - 09.2017
Corporate Insurance Account Executive
SEGUROS DEL PAIS
08.2008 - 01.2012
Insurance Broker
MAZDA GROUP
09.2003 - 07.2008
Auto Insurance Manager
Concorse
09.1999 - 09.2003
BBA -
Technologic University of Honduras
06.1993 - 06.1998