Rinaldo Jimenez
Elmont,NY
Summary
As an Independent Contractor, excelled in deploying cost-effective hardware solutions and enhancing network security, demonstrating expertise in problem-solving abilities. Collaborative efforts led to significant infrastructure improvements, earning praise for professionalism, as a Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Computer Hardware & Networking Engineer
Independent Contractor - Self Employed
08.2019 - Current
- Collaborated with IT team members to implement new technologies and upgrade existing infrastructure.
- Ensured smooth functioning of workstations through installation and configuration of software applications according to user requirements.
- Contributed to cost savings by researching and recommending cost-effective hardware solutions for company projects.
- Reduced downtime by providing preventive maintenance and regular updates to computer systems.
- Enhanced computer hardware performance by diagnosing and troubleshooting issues in a timely manner.
- Completed successful system migrations with minimal disruptions to daily operations.
- Supported users in their day-to-day operations by providing technical assistance on hardware-related issues.
- Managed inventory effectively by tracking hardware components and initiating procurement when needed.
- Provided exceptional customer service while troubleshooting complex network issues remotely or onsite as necessary.
- Increased data security by installing firewalls, antivirus software, and other protective measures.
- Optimized network connectivity through regular monitoring of routers, switches, and other networking equipment.
- Boosted customer satisfaction with quick response times for resolving hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Configured systems according to prescribed software and hardware frameworks.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
High School Diploma -
Valley Stream North High School
Franklin Square, NY06.2018
No Degree - Computer Networking And Telecommunications
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Network Troubleshooting
- Hardware Installation
- IT Infrastructure
- VoIP Systems
- Firmware Updates
- Teamwork and Collaboration
- Quick Learner
- Time Management
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Technical Troubleshooting
- Interpersonal Skills
- Professionalism
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Computer Hardware & Networking Engineer
Independent Contractor - Self Employed
08.2019 - Current
High School Diploma -
Valley Stream North High School
No Degree - Computer Networking And Telecommunications
Queensborough Community College of The City University of New York
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