RINCY SUNNY - INSURANCE UNDERWRITER
McKinney,TX
Summary
Seeking a position in a reputed firm with the quest to work in a professional and competent atmosphere involving my enthusiasm, aided with my efforts, contributing to the growth of the organization and to strive for excellence in the area of work undertaken with honesty, commitment and dedication Analytical medical insurance underwriter with expertise in underwriting. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
8
8
years of professional experience
Work History
MEDICAL INSURANCE UNDERWRITER,
SEGURO INSURANCE BROKERAGE LLC
11.2018 - Current
- Reviewing the enquiries provided by the sales team and intimate the sales team with missing details in order to gather full information about the enquiries
- Sending the enquiries to insurance companies with all the necessary documents and underwriting information
- Comparing the quotations and provide the best terms to clients
- Negotiating premium and terms with insurance companies to enable closure of cases
- Prepare and Study the insurance proposals and the terms and conditions suggested by the based on the benefits needed by the client
- Using online portals of different insurance companies to provide immediate quotations and policies
- Facilitating new broker relationship agreements with insurance companies
- Building & managing internal and external sales relationships
- Building and Maintaining relationships with clients and insurance companies
- Handling renewal of policies
- Intimating claims to insurance companies
- Following up on quotations, policy confirmations, claims, documentation and payment
- Maintaining daily tracker with the log of all enquiries (new, renewal, endorsements and claims)
- Maintaining electronic records of documents ensuring information is organized and easily accessible
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Analyzed data to identify trends and predict future insurance needs.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
ACCOUNT MANAGER/UNDERWRITING ASSISTANT, HEALTH
DAMAN
12.2016 - 10.2018
- Prospecting, generating new leads, cold calling, scheduling meetings with prospective clients
- Completing the legal formalities in line with the underwriting practices and legal requirements
- Using online portals of the company to provide immediate quotations and policies
- Enrolment, endorsement, and renewal services to clients
- Prepare and Study the insurance proposals and the terms and conditions suggested based on the benefits needed by the client
- Relaying client requests, answering client queries, and completing follow- ups
- Perform administrative tasks
- Completing the need analysis process for each client
- Providing after-sales services to new and old clients
- Maintaining Clients Database
- Supporting the team for the achievement of collective targets
- Providing after-sales services to new and old clients
- Maintaining Clients Database
- Supporting the team for the achievement of collective targets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Maintained accurate and complete records to document program activities and outcomes.
- Promoted available resources and connected individuals with services.
INSURANCE PLANNING OFFICER
CAPSTONE INSURANCE BROKERS
11.2015 - 11.2016
- Booking appointments on a daily basis by regular calling
- Meetings fresh prospects every day at their business location
- Execute Business Development strategies to attract and acquire new clients
- Conduct an in-depth review of the client' s financial circumstances and future goals
- Assist clients in making informed decisions
- Communicate complex information to clients to make them aware of their options and help them assess the relative merits of different plans
- Develop investment strategies to meet Short- and Long-term financial objectives
- Create, Implement, and continually review a plan that includes strategies designed to help clients pursue their goals
- Communicate the main ideas and findings through written, graphical or oral presentation
- Furnished appropriate levels of detail to enable rapid understanding and decision-making.
SENIOR ASSOCIATE- LEARNING AND DEVELOPMENT
Ernst Young, EY
- Coordinate with third-party vendors, contractors, etc to enhance internal training programs
- Assist managers in creating, maintaining and implementing staff training programs, including follow up and tracking progress towards training goals
- Develop, maintain, and report on training metrics
- Conduct needs assessments on regular basis to ensure that training programs meet identified needs
- Collaborate cross-functionally across the company to promote training initiatives as needed
- Assist in the development, implementation and delivery of mentoring and coaching programs
- Demonstrates appropriate leadership/management behaviors as taught in training courses
- Other related duties as assigned
- Customer Service Consultant
Customer Service Consultant
Sutherland Global Services
- Cultivated strong value-added relationships with customers and drove business development by delivering product knowledge
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken
- Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
SENIOR PROCESS EXECUTIVE
Infosys Technologies
- To compile and process employee records
- Prepare new and existing employees' personal information, track their attendance and time off, compile salary and termination information and benefit programs
- Store employee information confidentially and accurately in secured files and computer systems
- Prepare weekly, monthly and yearly reports for other departments, such as payroll and accounting to assist in the creation and distribution of paychecks
- Answer to email queries and respond accordingly
- Maintain trackers on MS Office and meet SLA.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Provided strategic and operational recommendations for improvement across departments.
- Prepared accurate documents for customer and business needs.
Senior Customer Care Representative
CONVERGYS
- Answer in-bound support related phone calls from customers
- Provide support for all U-Verse products through customer interaction and use of industry-leading diagnostic tools
- Maintain customer relationship management
- Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing, and rate plans service activations and changes
- Maintain customer relationship management systems (recording notes, tracking of requests
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
ICU Staff Nurse
St Joseph's Hospital
- Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
- Responded to emergency situations to provide rapid and accurate care.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Led daily nursing rounds to assess patient progress and address any concerns.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
Education
Bachelor of Science And/with Education Degree - NURSING
KOSHYS COLLEGE OF NURSING
BANGALORE,INDIA10.2008
Skills
- Insurance Knowledge
- Accuracy Verification
- Risk Assessments
- Issue Resolution and Decision making
- Customer Care
- Team work
- Time Management
- Adaptability
- Customer Relationship Management
TOTAL YEARS OF EXPERIENCE
13 YEARS
REFERENCES
References will be provided upon request.
Timeline
MEDICAL INSURANCE UNDERWRITER,
SEGURO INSURANCE BROKERAGE LLC
11.2018 - Current
ACCOUNT MANAGER/UNDERWRITING ASSISTANT, HEALTH
DAMAN
12.2016 - 10.2018
INSURANCE PLANNING OFFICER
CAPSTONE INSURANCE BROKERS
11.2015 - 11.2016
SENIOR ASSOCIATE- LEARNING AND DEVELOPMENT
Ernst Young, EY
Customer Service Consultant
Sutherland Global Services
SENIOR PROCESS EXECUTIVE
Infosys Technologies
Senior Customer Care Representative
CONVERGYS
ICU Staff Nurse
St Joseph's Hospital
Bachelor of Science And/with Education Degree - NURSING
KOSHYS COLLEGE OF NURSING
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