Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rinda Jityen

Durham,NC

Summary

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Server Manager position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Server Manager

Noodle Blvd
10.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Trained servers on order management, food service quality and how to build rapport with guests
  • Welcomed and greeted guests before presenting special menu items to clients
  • Purchased food and cultivated strong vendor relationships
  • Led team of servers to consistently meet customer service and sales targets
  • Developed unique events and special promotions to drive sales
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Managed staff schedules and maintained adequate coverage for all shifts
  • Motivated staff to perform at peak efficiency and quality

Server Shift Leader

Wasabi Sushi
06.2019 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Managed scheduling for [10] servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Managed scheduling for [25] servers, maintaining adequate staffing levels while accounting for personal employee needs

Server Manager

Spicy 9 Asian Bistro And Sushi
08.2014 - 05.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Enforced compliance with uniform and personal presentation standards.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Conducted performance evaluations to identify needed merit raises or disciplinary actions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.

Education

Associate of Applied Science - Hotel, Motel, And Restaurant Management

Hotel And Tourism Training Instiute
Thailand
07.1993

Skills

  • Disciplinary Action
  • Performance Strategies
  • Class Coordination
  • Guest Experience Optimization
  • Serve Customers
  • Menu Pricing and Writing
  • Service Delivery Management
  • Team Training
  • Server Systems
  • Supply Ordering and Management
  • Managing Reservations and Large Parties
  • Server Scheduling
  • Schedule Crew Members
  • Front of House Management
  • Work Assignments
  • Table Preparation
  • Casual Dining Services
  • Guest Satisfaction
  • POS Terminal Operation
  • Billing and Payment Processing
  • Customer Needs Assessments
  • Server Improvements
  • Staff Scheduling
  • Restaurant Operation
  • Equipment Maintenance
  • Scheduling
  • Safe food handling
  • Food plating and presentation
  • Problem-Solving

Languages

Thai
Native or Bilingual

Timeline

Server Manager

Noodle Blvd
10.2021 - Current

Server Shift Leader

Wasabi Sushi
06.2019 - 06.2021

Server Manager

Spicy 9 Asian Bistro And Sushi
08.2014 - 05.2019

Associate of Applied Science - Hotel, Motel, And Restaurant Management

Hotel And Tourism Training Instiute

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Rinda Jityen