Rindala Ayoub
Miami,Florida
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
28
28
years of professional experience
6018
6018
years of post-secondary education
3
3
Languages
Work History
Office Agent Class 1
École Guy-Drummond
Montreal , QC
09.2023 - 10.2023
- Facilitated training sessions for new agents, elevating overall team performance.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Increased customer satisfaction with personalized follow-up strategies.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Office Agent Class 2
École Guy-Drummond
Montreal, QC
12.2022 - 06.2023
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Office Agent Class 2 - 1-month Internship
École Nouvelle-Querbes
Montreal, QC
10.2022 - 11.2022
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Boosted team productivity by implementing collaborative communication platform.
Sales and Travel Agent
Nakhal&cie
SAMI EL SOLH, BEIRUT
01.1998 - 12.2009
- Company Overview: travel agency
- Travel agency
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Internships
Club Med
Paris - Tunis, Paris - Tunis
01.2000 - 12.2000
- Facilitated successful internships through regular communication with both students and host organizations, ensuring mutual satisfaction.
- Established positive relationships with local employers, facilitating internships and job placements for graduating students.
- Initiated community outreach programs that connected local industry professionals with students seeking job opportunities or internships in the mechanical field.
- Developed strong relationships with industry partners to create collaborative research opportunities and internships for students.
Representative for the Pan Arab Olympic Games
Rida travel
07.1997 - 07.1997
- Company Overview: travel agency
- Travel agency
Documentation and archive office
Al Malaf
06.1995 - 08.1995
- Company Overview: Arabic newspaper
- Arabic newspaper
Education
Diploma of Vocational Studies - Secretarial Studies
Center de formation professionnelle Léonard-De Vinci
Diploma of Vocational Studies - Tourism
École Technique Supérieure Des Sciences Touristiques Et Commerciales
Journalism studies - Journalisme
Lebanese University of Journalism
FanarSkills
- Word
- Excel
- Access
- WordPress
Problem-solving
Customer service and care
Positive attitude
Clear communication
Customer complaint resolution
Problem-solving skills
Critical thinking
Organizational skills
Polite communication skills
Service support
Relationship building
Stress management
Contract negotiations
Conflict resolution
Flexible schedule
Ensuring customer satisfaction
Training And Development
- Diploma of Vocational Studies in Secretarial Studies, 05/22, Center de formation professionnelle Léonard-De Vinci, Montreal
- Diploma of Vocational Studies in Tourism, 05/99, École technique supérieure des Sciences touristiques et commerciales, Lebanon
- Journalism studies (2 years), 05/96, Lebanese University of Journalism, Lebanon
- Winner of 'Le Mot d'Or', 05/94, Association des affaires francophones, Lebanon
Distinctive Assets
- Ability to communicate with customers and solve problems
- Concern for a job well done
- Ability to work both alone and as part of a team
- Organizational skills
- Autonomy, interpersonal skills, dynamism and versatility
Fields Of Expertise
- Produce, receive and send correspondence in French and English
- Revise business texts in French and English
- Produce documents in Word and Excel (reports, tables, press releases, etc.)
- Prepare business meetings
- Perform routine and periodic accounting tasks for the company
- Create and use databases
- Manage office communications in French and English
- Design PowerPoint presentations
- Update Internet sites
- Translate correspondence from French into English and vice versa
Accomplishments
- Achieved best results by completing the work with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Office Agent Class 1
École Guy-Drummond
09.2023 - 10.2023
Office Agent Class 2
École Guy-Drummond
12.2022 - 06.2023
Office Agent Class 2 - 1-month Internship
École Nouvelle-Querbes
10.2022 - 11.2022
Internships
Club Med
01.2000 - 12.2000
Sales and Travel Agent
Nakhal&cie
01.1998 - 12.2009
Representative for the Pan Arab Olympic Games
Rida travel
07.1997 - 07.1997
Documentation and archive office
Al Malaf
06.1995 - 08.1995
Diploma of Vocational Studies - Secretarial Studies
Center de formation professionnelle Léonard-De Vinci
Diploma of Vocational Studies - Tourism
École Technique Supérieure Des Sciences Touristiques Et Commerciales
Journalism studies - Journalisme
Lebanese University of Journalism
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