Your Name
Summary
Organized and efficient System Executive, highly skilled in office administration, data organization, proofreading, database management and word processing. Analyst accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented. Results-oriented data entry professional with 5 years managing clerical, communication and project management tasks in corporate environments. Promoted to team lead in 6 months. Awarded with the best mentor and Above and Beyond Appreciation for contributions to ING. Talented Computer Technician seeking an IT position supporting end users with exceptional customer service and bilingual skills. Systems Administrator with over 5 years providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team. Information technology professional with a background in project management, business and systems analysis seeks position as a Systems Analyst in a fast-paced startup.
Overview
5
5
years of professional experience
Work History
Senior System Executive
Cognizant Technology Solutions
2010.10 - 2015.12
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
- Followed up with clients to ensure optimal customer satisfaction.
- Conducted research to address customer concerns.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Researched, troubleshot and resolved complex problems independently.
- 5.3 years of technical support experience.
- Worked closely with team members to meet or exceed all customer service requirements.
- Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
- Compiled and accurately entered electronic data.
- Maintained and updated customer service database.
- Appropriately documented all transactions and pertinent interactions.
- Reviewed technical documentation and procedures.
- Managed customers' expectations and experience to a high degree of customer satisfaction.
- Created documentation that empowered and enabled user community.
- Enthusiastically participated in job related training.
- Defined and documented technical best practices.
- Described solutions to customers accurately and persuasively.
- Used ticketing systems to manage and process actions taken.
- Provided on-call support for critical issues.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Education
Bachelor of Science - Computer Application
Techno India
Kolkata, West Bengal, India2010
Skills
- Analytical and critical thinker
- Fast learner
- Skilled multi-tasker
- Customer service expert
- Skilled in HTML, HTTP and IP
- Adept at Lync 2010
- Emphasis in Documentation, Reporting, Maintaining repository, Data logging, Team building, Knowledge Transfer Trainings, MarkitEDM, Tibco, Application support, Production/non Production support, SQL Server 2008 R2, Unix,
- Microsoft Office Specialist (MOS) Expert
- Perfect Attendance Award
- Attention to detail
- Meeting minutes
- Project planning
- Team building
- Executive presentation development
- Filing and data archiving
- Business artifacts documentation
- Data management familiarity
- Project coordination
- Team leadership
- Process improvements
- Persuasive communication style
- Word processing
- 40-50 WPM typing speed
- Advanced Excel spreadsheet functions
Accurate, detailed Professional
- Mature, articulate and well-spoken
- Maintain confidentiality and an Independent worker
- Works well under pressure, Dedicated team player, Strong client relations, Quick learner
- MS Windows proficient
- Exceptional communication skills, Trusted key holder
- Data entry, Document scanning, Microsoft Excel expertise, Organizational skills, Time management,
- Business correspondence
- Superior verbal and written communication skills
- Calm under pressure, Composed Analytical thinker,
- PowerPoint presentations, Exceptional attention to detail
- Data analysis, Data profiling, Data validation, Data formatting, Management information systems
- Superb time management skills, Project management, Highly organized, Pre-screening candidates
- Employee handbook development, Team liaison, Self-motivated, Strong verbal communication
- Team leadership
Accomplishments
- Promoted to Senior System Executive in in 12 months.
- Recognized for excellence in contributions to MarkitEDM, Production Support.
- System Executive with expertise in delivering support services and resolving customer complaints.
- Experienced [job title] professional with strong leadership and relationship-building skills.
- Senior Business Systems Analyst with a documented track record of driving process improvements.
- Skilled in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Experienced in the design, user acceptance testing (UAT), defect resolution and implementation of technical solutions.
Timeline
Senior System Executive
Cognizant Technology Solutions
2010.10 - 2015.12
Bachelor of Science - Computer Application
Techno India