RYAN INGALLS
Bradenton,FL
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering an engaging and pleasant personality with expertise in improving customer relationships.
Overview
13
13
years of professional experience
1
1
Language
Work History
Director of NXlvl NFT Marketplace
nXlvl, LLC
01.2023 - 02.2024
- Facilitate development and launch of nXlvl Marketplace in 6-month lead up to University of Michigan's 2023-2024 NFL Draft Class
- Deliver fully functional nXlvl Marketplace to 100+ University of Michigan Athletic Department Staff and Athletes
- Designated representative responsible for creating nXlvl Marketplace solutions for Professional and Division I, II, and III clients
- Weekly outreach, develop, demonstrate, and execute use cases and capabilities of nXlvl Marketplace to 20+ potential stakeholders
- Create and activate Name, Image, and Likeness Club NFTs, individual athlete NFTs, and NFT marketing for universities, institutions, and high schools
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth across NFT Marketplace
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations with all designated team members
Mental Conditioning Coach
IMG Academy
05.2015 - 01.2024
- Head mental conditioning coach for 200 IMGA's national and varsity football players from 2018 - 2023
- Conduct weekly individual sessions and assessments with 15+ athletes from varying sports and position groups
- Create and deliver 18-week-long interactive and educational mental skills sessions to groups of 10 to 200 athletes from IMGA's eight sports
- Collaborate with coaches, trainers, support staff and players to assess needs of programs and individual players and deliver most appropriate sessions and interventions for sport and individuals within those teams
- Facilitate and support 20+ college athletes annually during mental conditioning and vision training workshops in IMGA's annual 12-week NFL combine program
- Lead point of contact for curriculum and initiative development and collaboration between IMGA's Athletic and Personal Development staff and NFL Player Development and Player Engagement professionals at NFL combine annually
- Track, process and score 200+ program assessments and personality tests for full-time athletes
- Collaborated with other coaches to create and execute game plans
- Promoted sportsmanship values among athletes, fostering positive competitive atmosphere within team environment
Customer Relations Representative
Kansas City Chiefs Football Club
07.2014 - 12.2014
- Provided daily answers and information about franchise, organizational changes, and upcoming events at Arrowhead Stadium
- Moderated client retention management and tracked season ticket members and fan's opinions, comments, and concerns via 20+ daily inbound phone calls
- Resolved 50+ daily and 500+ weekly real-time ticketing, parking, security, conduct, and convenience issues for Chiefs' staff, season ticket members, and fans on game days, during training camp and Chiefs related events
- Created 2-month long plan for season ticket member and youth fan events
- Helped 100 new attendees become season ticket members and kids club enrollees while organizing, operating, and disassembling fan experiences throughout training camp facilities
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions via inbound phone calls, emails, and in-person interactions
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues
Emerging Business Consultant and Personal Assistant
Dr. Erin Shannon (Sport Psychologist) and Gregg Williams (NFL D.C.)
07.2013 - 07.2014
- Presented qualitative and developmental advice about Hay House Sport Psychology and Holistic Medicine Documentary
- Functioned as personal game day and practice (Tennessee Titans) assistance to Dr
- Shannon and Gregg Williams
- Coordinated social media and professional networking development for Dr
- Erin Shannon's Holistic Medicine Practice.
Inside Sales Representative
Dell Technologies
05.2013 - 06.2014
- Answered inbound customers' questions regarding products, prices, and availability via phone calls and email from small and medium business clients
- Logged 5 hours of daily outbound calls to whitespace clients to generate new leads and clients
- Fielded inbound calls from historical clients in New York City region
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
Strategic Coordinator and Community Outreach
Tri Star Sports and Entertainment Group
06.2011 - 05.2013
- Participated in development, and presentation of multi-sensory financial awareness and responsibility programs for NFL
- Supported firm's public relations and community development initiatives by crafting social media marketing campaigns and holistic implementation processes for Tri Star clients and employees
- Delivered comprehensive research for Xcel University's philanthropic opportunities and donations presentation to Ron Artest.
Education
Master of Arts - Kinesiology - Sport Psychology
06.2012
- 2012 Kinesiology Department Out-of-State Tuition Waiver Recipient
Bachelor of Science - Kinesiology - Sports Studies
05.2010
Honors: Dean's List
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
Leadership And Community Involvement
- World Rugby Cup Sevens, Liaison for Team USA and Team Canada
- Troutwine Athletic Profile (TAP) Certified, TAP and TAP Assessment Administrator
- NFL Play 60 Character Camp and In The Game Camp, Character Counselor and Character Coach
- Team Tri Star, Community Outreach Researcher
- Fresno State Sport Psychology Club, Community Service Chairman
- The New York State Association for Health, Physical Education, Recreation, and Dance, Future Professionals Executive Board Presidential Representative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Healthcare benefitsCareer advancementWork-life balanceCompany Culture401k matchTimeline
Director of NXlvl NFT Marketplace - nXlvl, LLC
01.2023 - 02.2024
Mental Conditioning Coach - IMG Academy
05.2015 - 01.2024
Customer Relations Representative - Kansas City Chiefs Football Club
07.2014 - 12.2014
Emerging Business Consultant and Personal Assistant - Dr. Erin Shannon (Sport Psychologist) and Gregg Williams (NFL D.C.)
07.2013 - 07.2014
Inside Sales Representative - Dell Technologies
05.2013 - 06.2014
Strategic Coordinator and Community Outreach - Tri Star Sports and Entertainment Group
06.2011 - 05.2013
CALIFORNIA STATE UNIVERSITY AT FRESNO - Master of Arts, Kinesiology - Sport Psychology
STATE UNIVERSITY OF NEW YORK AT CORTLAND - Bachelor of Science, Kinesiology - Sports Studies