Summary
Overview
Work History
Education
Skills
Timeline
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Rini Shah

Southington,CT

Summary

Dedicated and customer-focused professional with a solid background in cashiering and front-end operation.Proven ability to handle cash transactions accurately, provide exceptional customer service, and contribute to the efficient functioning of the front end. Adept at using Point of Sale (POS) systems, maintaining a clean and organized workspace, and ensuring a positive shopping experience for customers. Collaborative team player with strong communication and problem-solving skills, capable of thriving in a fast-paced retail environment. Eager to leverage my skills and enthusiasm to contribute to the success of the organization.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TLD-America
Windsor, CT
12.2019 - 03.2021
  • Proactively engaged with customers, consistently ensuring high satisfaction levels through courteous and professional handling of inquiries and suggestions.
  • Demonstrated exceptional active listening skills, swiftly addressing customer concerns, and effectively escalating complex issues to supervisors for prompt resolution.
  • Managed a high-volume influx of customer calls efficiently, resulting in reduced wait times and increased customer satisfaction scores.
  • Played a key role in entering and meticulously maintaining customer orders in the BAAN system, ensuring the accuracy and completeness of records for seamless order processing.
  • Acknowledged and processed sales orders with precision, maintaining strict adherence to company protocols and standards.
  • Collaborate cross-functionally with diverse teams to resolve customer issues effectively, fostering a cohesive and customer-centric work environment

Cashier

Wendy's
Southington, CT
01.2019 - 11.2019
  • Proficient in accurately handling cash transactions, providing correct change, and maintaining a balanced cash drawer.
  • Skilled in delivering friendly and efficient customer service to enhance the dining experience
  • Maintained a clean and organized work environment, ensuring a positive and inviting atmosphere.
  • Handled customer inquiries, addressed concerns, and resolved issues to ensure a positive customer experience
  • Greeted customers promptly and responded to questions.
  • Answered customers' questions and provided information on store procedures or policies.

Cashier

7-eleven
Southington, CT
04.2017 - 11.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Human Resource Coordinator

Gujarat Guardian Limited
Ankleshwar, Gujarat,INDIA
08.2015 - 11.2016
  • Managed full-cycle recruitment process, including sourcing, interviewing, and onboarding, resulting in a 15% reduction in time-to-fill.
  • Conducted employee orientation sessions, ensuring new hires are integrated seamlessly into the company culture and policies.
  • Administered employee benefits programs, addressing inquiries and providing guidance on health insurance, retirement plans, and other benefits.
  • Handled employee relations matters, investigating and resolving workplace conflicts in accordance with company policies.
  • Implemented training programs to enhance employee skills and ensure compliance with industry regulations.
  • Maintained HRIS records, ensuring accuracy and confidentiality of employee information.
  • Collaborated with management to develop and implement HR policies and procedures.

Education

MBA - Human Resource Management

Department of Social Work
Vallabh Vidhyanagar
06-2015

BBA - Business Administration

B.J.V.M
Vallabh Vidhyanagar
06-2013

Skills

  • Cash Handling
  • Customer Service
  • Communication:
  • Problem-Solving
  • Time Management
  • Team work
  • computer proficiency
  • Complaint Resolution
  • Compliance Management,
  • HRIS Implementation,
  • Strategic Onboarding,
  • Employee Relations,
  • Talent Acquisition,
  • Compensation & Benefits Administration,

Timeline

Customer Service Representative

TLD-America
12.2019 - 03.2021

Cashier

Wendy's
01.2019 - 11.2019

Cashier

7-eleven
04.2017 - 11.2017

Human Resource Coordinator

Gujarat Guardian Limited
08.2015 - 11.2016

MBA - Human Resource Management

Department of Social Work

BBA - Business Administration

B.J.V.M

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Rini Shah