Rini Singh
Santa Clara,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Client & Badging Services
Allied Universal Security Services
San Jose, CA
06.2015 - Current
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Answered emails, phone calls, and other correspondence from clients promptly.
- Researched potential solutions to client issues or questions using available resources.
- Analyzed customer data to identify areas where additional support was needed.
- Collaborated with other departments within the organization to resolve client issues.
- Scheduled and confirmed appointments based on customer availability.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Maintained accurate and up-to-date inventory records.
- Conducted verification of identity documents and other related paperwork.
- Provided support in troubleshooting badge reader issues and resolving technical problems.
- Processed incoming applications for new badges and updated existing badge information as needed.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Lobby Receptionist
Trident Microsystems
Sunnyvale, CA
01.2004 - 05.2015
- Provided exceptional customer service to all guests, ensuring their needs were met in a timely manner.
- Assisted customers with inquiries related to services offered by the organization.
- Managed the daily flow of traffic through the lobby, directing visitors to their destination as needed.
- Performed administrative tasks such as filing documents and preparing reports.
- Responded promptly to emails from customers seeking assistance or clarification about products or services offered by the company.
- Scheduled appointments for customers who wished to meet with management staff.
- Provided directions for visitors unfamiliar with the layout of the facility.
- Assisted with organizing special events held in the lobby area, such as conferences or meetings.
- Maintained confidentiality of sensitive information shared by clients at all times.
- Organized mailings for internal departments using mailing machines.
- Prepared coffee, tea, and refreshments for guests upon request.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
MBA - Business Administration
Arizona State University
Tempe, AZ01-2024
Timeline
Client & Badging Services
Allied Universal Security Services
06.2015 - Current
Lobby Receptionist
Trident Microsystems
01.2004 - 05.2015
MBA - Business Administration
Arizona State University
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