Paralegal Studies
Boston University
Rini Van Every
SANTA CRUZ,CA
Summary
Strategic Senior IP Paralegal with expertise in managing intellectual property theft cases and enforcing trademark rights across multiple jurisdictions. Skilled in drafting legal correspondence, negotiating contracts, and collaborating with outside counsel to address infringement issues. Proven track record in facilitating complex negotiations and ensuring compliance with legal standards.
Timeline
Applied Psychology
University of California, Berkeley
Elementary Education
California State East Bay
Senior IP Paralegal
CrossFit Inc
October 2010 - April 2022
East Bay Municipal Marketing/Customer Service Executive
Waste Managment
Education
Paralegal Studies
Boston University
Boston, MAApplied Psychology
University of California, Berkeley
Berkeley, CAElementary Education
California State East Bay
Hayward, CAWork History
Senior IP Paralegal
CrossFit Inc
October 2010 - April 2022
- Managed IP theft cases related to CrossFit trademark in US and Europe.
- Reviewed reported infringements and conducted thorough research on violations.
- Drafted and sent cease and desist letters outlining infringement issues.
- Collaborated with outside counsel in various countries to initiate lawsuits when necessary.
- Negotiated non-disclosure agreements with professional athletes.
- Facilitated contract negotiations with independent contractors including writers and media staff.
East Bay Municipal Marketing/Customer Service Executive
Waste Managment
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Skills
- Intellectual property law
- Contract negotiation
- Compliance management
- Legal research
- Case management
- Risk assessment
- Litigation support
- Cross-jurisdictional collaboration
- Communication skills
- Negotiation strategies
Similar Profiles
Jenna HaucaJenna Hauca
Chief Marketing Officer at CrossFit & CrossFit GamesChief Marketing Officer at CrossFit & CrossFit Games
Julio Garcia VazquezJulio Garcia Vazquez
CrossFit Trainer at Crossfit Inrage - Crossfit Inrage RioCrossFit Trainer at Crossfit Inrage - Crossfit Inrage Rio
Kathleen Marie McCarthyKathleen Marie McCarthy
CrossFit Level 1 Trainer at Round Valley CrossFit, Formerly Steel Web CrossFitCrossFit Level 1 Trainer at Round Valley CrossFit, Formerly Steel Web CrossFit
Jefferey TurnerJefferey Turner
I.T. & Media Services at Yosemite Community College DistrictI.T. & Media Services at Yosemite Community College District
Frida RamirezFrida Ramirez
Food Runner/Restaurant Busser at Global Gourmet CateringFood Runner/Restaurant Busser at Global Gourmet Catering