Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RINIA GORGIS

San Diego,CA

Summary

Dynamic delivery professional with a proven track record at Amazon, excelling in customer service and safe driving. Recognized for enhancing delivery accuracy through effective GPS navigation and training new drivers. Dependable and reliable, I consistently improved customer satisfaction by ensuring timely and precise deliveries.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

16
16
years of professional experience

Work History

Delivery Driver

Amazon
01.2023 - Current
  • Delivered packages efficiently while adhering to safety protocols and traffic regulations.
  • Trained new drivers on safe driving practices and effective delivery techniques.
  • Utilized GPS technology to navigate routes and enhance delivery accuracy.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Manager

MAIN STREET LIQUOR
04.2017 - Current
  • Led cross-functional teams to enhance operational efficiency and improve project outcomes.
  • Developed and implemented strategic plans aligning with organizational goals and performance metrics.
  • Mentored junior staff, fostering professional growth and enhancing team capabilities through training programs.
  • Streamlined processes to reduce costs and improve service delivery across multiple departments.
  • Facilitated regular performance reviews, providing constructive feedback to drive individual and team improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.

CASHIER

Arco Gas Station
04.2015 - 06.2017
  • Processed customer transactions efficiently using point-of-sale systems
  • Maintained knowledge of product offerings to assist customers with inquiries
  • Ensured accurate cash handling and balanced cash drawers at shift end
  • Trained new staff on operational procedures and customer service standards
  • Implemented process improvements that reduced transaction times and enhanced service quality
  • Resolved customer complaints effectively, ensuring positive shopping experiences
  • Monitored inventory levels and communicated restocking needs to management
  • Collaborated with team members to optimize workflow during peak hours
  • Greeted customers entering store and responded promptly to customer needs.

Manager on Duty

Dunkin Donuts & Baskin Robbins
06.2010 - 06.2012
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Trained new employees on operational protocols and customer service standards.
  • Resolved customer inquiries and complaints, enhancing overall guest satisfaction.

KEEBLER DRIVER VENDOR

Keebler Cookie
01.2009 - 05.2012
  • Operated delivery vehicles safely and efficiently across assigned routes.
  • Conducted routine vehicle inspections to ensure compliance with safety standards.
  • Maintained accurate records of deliveries and mileage using digital tracking systems.
  • Assisted in training new drivers on company policies and best practices.
  • Followed all relevant traffic laws and safety regulations.
  • Implemented process improvements that enhanced overall delivery performance and safety compliance.
  • Provided exceptional customer service during deliveries, resolving issues promptly.

Education

No Degree - Business Management

Grossmont College
El Cajon, CA
05-2026

CENTER LINE HIGH SCHOOL
Center Line, MI
05-2011

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable
  • Time management
  • Problem-solving
  • Safe driving
  • Time management skills
  • Clean driving record
  • Loading and unloading
  • GPS and route planning

Languages

Arabic
Full Professional
English
Full Professional

Timeline

Delivery Driver

Amazon
01.2023 - Current

Manager

MAIN STREET LIQUOR
04.2017 - Current

CASHIER

Arco Gas Station
04.2015 - 06.2017

Manager on Duty

Dunkin Donuts & Baskin Robbins
06.2010 - 06.2012

KEEBLER DRIVER VENDOR

Keebler Cookie
01.2009 - 05.2012

No Degree - Business Management

Grossmont College

CENTER LINE HIGH SCHOOL

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