RiNica Delbridge
Stone Mountain,GA
Summary
Dedicated and customer-focused professional with over 7 years of experience in providing exceptional service in retail and customer support environments. Proven ability to handle customer inquiries, resolve issues efficiently, and manage transactions accurately in fast-paced settings. Adept at working both independently and collaboratively within a team, with a strong commitment to maintaining a positive and welcoming atmosphere. Proficient in utilizing CRM systems, POS terminals, and other customer service tools to ensure seamless operations and customer satisfaction. Seeking to leverage these skills in a work-from-home role to deliver top-notch service and support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
True Blue Marketing inc.
Atlanta, GA
01.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Provided strong leadership to build high-performance, cross-functional team enviromint.
Team Member
Planet Fitness
Stone Mountain, GA
08.2020 - 01.2022
- Participated in training sessions for new employees when needed.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Answered phone calls regarding inquiries about products or services.
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
- Greeted customers upon entering the store with friendly demeanor.
- Addressed customer needs, responding to specific requests.
Cashier
Walmart
Lithonia, GA
09.2018 - 11.2019
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA05-2018
Skills
- Customer Service
- Product Sales
- Multi-Task Management
- Problem Resolution
- CRM Software
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Cash Handling
- Cleaning
- Following Instructions
- Clear Communication
- Positive Attitude
- POS Systems
- Cash Management
- Cleaning and sanitizing
- Staff Training
- ID Verification
- Customer Assistance
Timeline
Customer Service Representative
True Blue Marketing inc.
01.2022 - Current
Team Member
Planet Fitness
08.2020 - 01.2022
Cashier
Walmart
09.2018 - 11.2019
High School Diploma -
Stephenson High School
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