Rinika Wade
Bremond,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling any customer support issues by going above and beyond for customer satisfaction.
Overview
6
6
years of professional experience
Work History
Food Service Associate
Aramark, East Carolina University
Greenville, NC
06.2015 - 02.2017
- Assembled and served meals according to specific guest requirements.
- Greeted customers upon arrival in a friendly manner while providing excellent customer service.
- Maintained cleanliness of work area, including floors, counters and equipment.
- Followed all health department standards for sanitation and hygiene.
- Operated cash register to process payments from customers.
- Communicated effectively with kitchen staff regarding daily tasks and order requests.
Sandwich Maker
Jimmy Johns Gourmet Subs
Greenville, NC
07.2014 - 02.2015
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Adhered to company policies regarding use of ingredients and portions used in sandwiches prepared for customers.
- Ensured all products were fresh by checking expiration dates on food packages.
- Changed gloves between tasks to ensure sanitation standards were met during preparation processes.
- Checked out customers efficiently at the end of their order transaction.
- Maintained a clean and safe work environment by adhering to food safety regulations.
Weekend Sales Associate
Lowes Distribution Center
Fayetteville, NC
04.2014 - 06.2014
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
Customer Service Cashier
Dollar General
Farmville , NC
02.2012 - 01.2014
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Customer Service Representative
Convergys, Express Scripts
Greenville, NC
02.2011 - 03.2012
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adhered to HIPAA compliance standards when handling confidential patient information.
- Monitored incoming calls from customers, providing assistance as needed while keeping track of call metrics such as average hold time, abandonment rate.
Education
High School Diploma -
Farmville Central High School
Farmville, NC01-2010
Skills
- Excellent customer service skills
- Service-oriented approach
- Customer Retention and de-escalation
- Data Entry and call notation
- Experience in medical terminology
- Consistence with call metrics achievements
- Cash handling/credit card processing
- Excellent with building and maintaining customer/client relationships
Accomplishments
- Four time call metrics and customer retention achievement awards.
Affiliations
- Extensive love of all literature
References
References available upon request.
Timeline
Food Service Associate
Aramark, East Carolina University
06.2015 - 02.2017
Sandwich Maker
Jimmy Johns Gourmet Subs
07.2014 - 02.2015
Weekend Sales Associate
Lowes Distribution Center
04.2014 - 06.2014
Customer Service Cashier
Dollar General
02.2012 - 01.2014
Customer Service Representative
Convergys, Express Scripts
02.2011 - 03.2012
High School Diploma -
Farmville Central High School
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