Rio Brown
Hugo,MN
Summary
Passionate about crafting exceptional experiences in the serving industry, blending skills from healthcare, military service, and successful management at Culver's. A customer service expert with a knack for enhancing the dining experience, leadership was honed during management tenure, orchestrating operational excellence. From patient well-being to front-of-house finesse, thrives on challenges and collaborates seamlessly within teams. Ready to infuse your establishment with a unique energy for unforgettable dining moments.
Overview
8
8
years of professional experience
Work History
Medic
Minnesota National Guard
11.2017 - Current
As a dedicated and highly skilled medic within the MN National Guard, I play a critical role in providing medical care and ensuring the health and wellbeing of my personnel.
- Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
- Conducted comprehensive training sessions to non-medical personnel on essential first aid skills and emergency response techniques.
Crew Team Member + Manager
Culvers
12.2015 - 11.2023
As a dedicated professional with a successful track record at Culver’s I have gained valuable experience in restaurant management and operations. My role encompassed a wide range of responsibilities, contributing to the overall success and customer satisfaction of the establishment.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
Skills
- Adaptability and Quick Thinking: Thriving in high-pressure situations, demonstrating the ability to think on my feet and making critical decisions swiftly This adaptability is essential in the fast-paced nature of the serving industry
- Leadership Skills: Providing leadership in medical missions and training sessions, contributing to the overall preparedness of the unit I leverage these leadership skills to coordinate with fellow team members to ensure smooth service during busy periods
- Customer-Centric Approach: Prioritized the well-being of military personnel This customer-centric mindset aligns with the focus on guest satisfaction in the serving industry
- Attention to Detail: Consistently demonstrating and understanding that the smallest details can significantly impact the overall dining experience
- Team Collaboration: Worked seamlessly within a multidisciplinary team of healthcare professionals, fostering effective communication and collaboration In the serving industry, teamwork is crucial for delivering exceptional customer service
- Effective Communication: Communicated medical information clearly to team members to ensure proper transfer of care This communication skill is valuable for interacting with guests and collaborating with colleagues in a restaurant setting
Timeline
Medic
Minnesota National Guard
11.2017 - Current
Crew Team Member + Manager
Culvers
12.2015 - 11.2023
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