Rio Linsley
Peralta,NM
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Officer/Marketing
Heros Home Connection
Molina , NM
03.2023 - 12.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Information Technology Student Assistant
School of Dreams Academy
Los Lunas, NM
03.2022 - 07.2023
- Maintained positive working relationship with fellow staff and management.
- Ensured compliance with applicable laws and regulations related to data privacy and security.
- Delivered user network account setup and configuration to new personnel and verified appropriate permissions with security team.
- Established, used and maintained new help desk tracking software, resulting in improved response time and clear understanding of recurring issues.
- Evaluated software or hardware to recommend improvements or upgrades.
- Maintained an inventory of all IT assets including computers, printers, scanners.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Investigated possible causes of system malfunctions and implemented corrective measures where necessary.
- Designed, developed and delivered classroom-based, virtual and onsite technology training.
- Installed, configured and maintained computer systems for classrooms and offices.
- Provided guidance and assistance to users having difficulty using specific applications or services.
- Resolved help desk requests from users regarding operating systems applications or other IT services.
- Displayed knowledge and proficiency in remote communication methodologies and virtual private networks.
- Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
- Provided technical support to faculty, staff and students in the use of hardware, software and network resources.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Troubleshot system problems related to hardware, software and networking issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Created user accounts, established access rights, monitored security logs and ensured data integrity.
- Responded to and resolved troubleshooting inquiries for hardware and software problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Crew Member
Sonic
Bosque Farms, NM
03.2021 - 02.2022
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Adhered to health department regulations regarding food handling procedures.
- Restocked kitchen supplies including food products and utensils.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Drove team success by quickly completing assigned tasks.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assembled and served meals according to specific guest requirements.
- Wiped down tables and equipment, swept and refilled stock.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups, and bags.
- Maintained safe food handling practices to prevent germ spread.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Upheld high standards of productivity and quality in operations.
- Served food quickly for positive guest experiences.
- Presented orders to guests within anticipated service times.
- Stocked shelves and cases with new or transferred items.
- Understood and followed oral and written directions.
Education
High School Diploma -
School Of Dreams Academy
Los Lunas, NM05-2023
Skills
- Waste Reduction
- Food Presentation
- Sanitation Procedures
- Food Preparation
- Ingredient Preparation
- Food Storage Safety
- Kitchen Organization
- Inventory Management
- Order Accuracy
- Cleaning and Sanitation
- Technical Troubleshooting
- Incident Management
- Service Desk Support
- Customer Needs Assessment
- Customer Service
- Help Desk Support
- Troubleshooting and Diagnosis
Affiliations
- Gaming: Worked on a team and as a captain for multiple Esports games
Timeline
Officer/Marketing
Heros Home Connection
03.2023 - 12.2024
Information Technology Student Assistant
School of Dreams Academy
03.2022 - 07.2023
Crew Member
Sonic
03.2021 - 02.2022
High School Diploma -
School Of Dreams Academy
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