Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Riona Cruz

Las Vegas,NV

Summary

Dynamic Customer Service Executive with experience at Trader Joe's, excelling in conflict resolution and customer relationship management. Known for enhancing customer satisfaction through effective communication and product knowledge. Successfully managed inquiries and follow-ups, fostering a positive shopping experience and building lasting customer connections.

Overview

19
19
years of professional experience

Work History

Customer Service Executive

Trader Joes
Las Vegas, NV
09.2006 - 03.2025
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Education

Associate of Arts - Political Science

Lyceum University
Manila Philippines
06-1982

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Order management
  • Call scripting
  • Customer relationship management
  • Positive demeanor
  • Excellent communication

Languages

English
Professional
Tagalog
Native/ Bilingual

Timeline

Customer Service Executive

Trader Joes
09.2006 - 03.2025

Associate of Arts - Political Science

Lyceum University

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Riona Cruz