Rioni Boyd
Silver Spring,MD
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 3 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Program Manager
Maryland Treatment Centers Inc.
Rockville, MD
03.2023 - Current
- Evaluated and screened patients to determine needs and provide necessary support.
- Completed random chart audits and reported results to Clinical Director.
- Maintained safe environment for 22-patient facility with continuous surveillance.
- Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
- Coordinated community resources and secured referrals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Administrative Assistant
Maryland Treatment Centers Inc.
Rockville, MD
03.2021 - 06.2023
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained staff directory and company policy handbook for human resources department.
- Arranged rapid office equipment repair and maintenance with vendors.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Converted paper charts into digital files and uploaded to EMR system.
- Managed financial documentations such as expense reports and invoices.
- Completed billing and coding duties to handle submitted claims.
Clinical Case Manager
Change Reaction Inc.
Riverdale, MD
01.2020 - 06.2022
- Helped patients receive appropriate, high-quality care with reasonable results.
- Developed individual treatment goals based on history and diagnosis.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided counseling and support to 7-10 clients with mental illness, drug and alcohol abuse issues.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Worked with clients to improve life choices and maximize benefits of programs.
Behavioral Health Technician
Center For Autism And Related Disorders
Arlington, VA
06.2018 - 03.2020
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over preschool and school age children, and adults.
- Used encrypted software to document patient information, progress notes and treatment plans.
- Facilitated group and individual therapy in outpatient setting.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Executive Assistant
Tiki Dreams
Nashville, TN
01.2017 - 12.2017
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Collected and arranged financial information and entered details into Quikbook financial management system.
Paraprofessional
Saint Coletta Of Greater Washington
Washington, DC
08.2016 - 01.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Created, prepared and executed plans for activities and lessons daily.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Education
Bachelor of Science - Health And Professional Science
Virginia Commonwealth University
Richmond, VASkills
- EMR / EHR
- Case Management
- Staff education and training
- Administrative support
- Information Confidentiality
- Financial Statements
- Project Management
Timeline
Program Manager
Maryland Treatment Centers Inc.
03.2023 - Current
Administrative Assistant
Maryland Treatment Centers Inc.
03.2021 - 06.2023
Clinical Case Manager
Change Reaction Inc.
01.2020 - 06.2022
Behavioral Health Technician
Center For Autism And Related Disorders
06.2018 - 03.2020
Executive Assistant
Tiki Dreams
01.2017 - 12.2017
Paraprofessional
Saint Coletta Of Greater Washington
08.2016 - 01.2017
Bachelor of Science - Health And Professional Science
Virginia Commonwealth University
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Collaborated with team of over 10 people in the development of Lawrence Court Annual Alumni BBQ.
- Documented and resolved non compliance incidents, sent reports to the Executive Director, and wrote county reports which led to over 30% more client referrals .
Certification
- First Aid and CPR 2022
- Healthcare IT Training, MedCerts - 2023
- Project Management 101,102, 103 course completion
- COMPTIA A+ -Certification 2024
- COMPTIA Network + Certification 2024
- CAPM Certification 2024
- Mandt De-escalation
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