Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ripley Sologaistoa

Orlando

Summary

Dynamic customer experience specialist with a proven track record at Universal Orlando, excelling in safety awareness and problem-solving. Recognized for fostering trust with performers and enhancing guest satisfaction through exceptional service and teamwork. Adept at managing queues and maintaining a secure environment, ensuring memorable experiences for all visitors.

Overview

2026
2026
years of professional experience

Work History

Attractions Attendant

Universal Orlando
03.2025 - Current
  • Worked as part of the commissioning and grand opening team at Epic Universe's Monsters Unchained: The Frankenstein Experiment.
  • Delivered outstanding customer service by addressing guest concerns promptly and professionally.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring efficient operations.
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
  • Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.

Merchandise Associate

Universal Orlando
12.2022 - 02.2025
  • Engaged in friendly conversation with guests about their experience in the park while serving them as a games keeper and cashier in front-of-house areas.
  • Completed retail transactions on a register and offered add-on purchase-with-purchase items to drive additional sales.
  • Contributed to a collaborative, efficient, safe atmosphere for peers and management.
  • Generated excitement, encouraged guests to engage in unique games experiences, and facilitated the experiences in an entertaining way.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.

Grinchmas Atmosphere Entertainment Escort

Universal Orlando
11.2023 - 01.2024
  • Created strong working relationships with and supported performers via time calls, dressing characters, mediating guest interactions, transportation, partnering with costuming/production/etc, and more.
  • Assisted and communicated pertinent event information to higher levels of entertainment event management regarding performers, guests, and other operational situations.
  • Engaged in friendly conversation with guests about their experience in the park, answered any questions that they may have, and overall generated excitement to enhance their experience in front-of-house areas.
  • Efficiently problem solved on-site while relaying information to management to resolve event-related situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in the fast-paced environment of a peak holiday season event to manage an extremely long queue for the meet-and-greet.

Scareactor

Universal Orlando
2022 - 2023
  • Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
  • Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
  • Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
  • Collaborated with other performers, show direction, makeup artists, and various staff members in service of the guest, ensuring they have the best themed experience possible.
  • Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback.
  • Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.

Customer Experience Specialist

JOANN Fabrics and Crafts
01.2022 - 08.2022
  • Created an exceptional in-store experience and excellent customer service through direct interaction and engagement with customers.
  • Delivered a premium customer experience by inspiring creativity within customers.
  • Engaged in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

Florida Virtual Schools
Orlando, FL

Skills

  • Safety awareness
  • Patience and empathy
  • Queue management
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Monitoring guest behavior
  • Excellent communication
  • Adaptability and flexibility
  • Fostering trust with performers

Accomplishments

Was selected to become part of the commissioning and grand opening team at Epic Universe, specifically at the Monsters Unchained: The Frankenstein Experiment attraction. Obtains "exceeds expectations" on annual Team Member reviews. Won "performer of the week" during the 2023 Halloween Horror Nights season.

Timeline

Attractions Attendant

Universal Orlando
03.2025 - Current

Grinchmas Atmosphere Entertainment Escort

Universal Orlando
11.2023 - 01.2024

Merchandise Associate

Universal Orlando
12.2022 - 02.2025

Customer Experience Specialist

JOANN Fabrics and Crafts
01.2022 - 08.2022

Scareactor

Universal Orlando
2022 - 2023

Florida Virtual Schools

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