Risa Knight
Auburn,WA
Summary
Proficient BHRT Clinical Supervisor familiar with clinical services, program types and available resources. Supervising MHP's, SUD/P and Peers making sure that staff is compliant with King County Contract. Proactive and compassionate professional well-versed in documentation, quality control and team training requirements. Patient-oriented Supervisor with 3 1/2-year background, seeking to bring talent and expertise to growing organization. Skilled in developing programs to improve nurse and staff competencies and patient outcomes. Accomplished in helping set high professional performance standards leading to delivery of high-quality services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Response Team Clinical Sup
Downton Emergency Service Center
Seattle , WA
2022.12 - Current
- Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Evaluated individual team member's performance and provided constructive criticism when necessary.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Coordinated weekly work schedules for department employees.
- Directed and managed 8-person team of clinical and support personnel.
- Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
Residential Counselor Supervisor
Downtown Emergency Service Center
Seattle , WA
2020.11 - 2022.12
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Evaluated individual team member's performance and provided constructive criticism when necessary.
- Identified potential problems or risks associated with projects before they occur.
- Assisted in hiring new employees by conducting interviews, providing recommendations.
- Developed and implemented policies to improve team performance.
- Addressed operational issues and determined changes to drive improvements.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Coached staff members to develop long-term career goals.
Clinical Support Specialist
Downtown Emergency Service Center
Seattle , WA
2020.01 - 2020.11
- Initiated follow up calls to check on status of patients after discharge from hospital and clinic.
- Collected, transferred and entered clinical, administrative and discharge information for accurate charting.
- Followed up on cases involving referrals, waivers and EAP approvals.
- Ensured compliance with HIPAA regulations for the protection of patient information.
- Performed administrative duties such as scheduling appointments, verifying insurance coverage, and updating medical records.
- Provided patient-centered care and support in a clinical setting.
- Built strong and trusting rapport with clients and loved ones.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Supported nursing staff in day-to-day operations.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
- Liaised with healthcare teams to deliver and manage care in patient homes.
Residential Counselor
Downtown Emergency Service Center
Seattle , WA
2019.07 - 2020.01
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Responded promptly to any emergency situations that may arise within the residence.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Made regular rounds to keep residents and areas safe and secure.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Interfaced with residents to address and resolve complaints or grievances.
Education
Bachelor of Science - Accounting And Minor in Human Resource
Strayer University
Washington, DC2014-06
Associate in Accounting - Accounting
Columbus Technical College
Columbus, GA2009-07
Skills
- Effective Leadership
- Assignment Delegation
- Performance Improvement
- Complaint Handling
- Staff Training
- Shift Scheduling
- Coaching
- Client Service
- Documentation and Reporting
- Team Supervision
- Team Check-Ins
- Leadership
- Client Support
- Giving Constructive Feedback
- Evaluating Employee Work
Certification
- AAC
Timeline
Behavioral Health Response Team Clinical Sup
Downton Emergency Service Center
2022.12 - Current
Residential Counselor Supervisor
Downtown Emergency Service Center
2020.11 - 2022.12
Clinical Support Specialist
Downtown Emergency Service Center
2020.01 - 2020.11
Residential Counselor
Downtown Emergency Service Center
2019.07 - 2020.01
Bachelor of Science - Accounting And Minor in Human Resource
Strayer University
Associate in Accounting - Accounting
Columbus Technical College
- AAC
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