Risa Lugo
PSC 451 Box 138 FPO,AP
Summary
Bilingual Japanese–English professional with strong experience in hospitality, emergency response, and cross-cultural service. Calm under pressure, safety-focused, and customer-oriented. Seeking to bring the aloha spirit to Hawaiian Airlines as a Japanese-speaking flight attendant.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tour Guide
Armed Forces International Travel & Tours
10.2025 - Current
- Provide bilingual tours for military families and international guests.
- Ensure guest comfort, smooth logistics, and cultural education.
- Maintain group safety and handle in-the-moment issues.
Medical Student
Clinical Rotation (Michigan State University)
06.2022 - 01.2025
- Provided direct patient interaction in fast-paced hospital settings.
- Supported physicians in triage, assessments, and patient communication.
- Delivered compassionate care to diverse patients during stressful situations.
- Worked in multidisciplinary teams during high-pressure clinical scenarios.
- 410+ Clinical Hours
Operations Specialist
U.S. Navy – Commander Task Force 75
06.2019 - 06.2022
- Coordinated mission logistics and personnel movements.
- Managed urgent communication in high-pressure environments.
Disaster Action Team Member
American Red Cross
12.2017 - 06.2022
- Delivered crisis support: shelter, food, emotional care.
- Served distressed families with empathy and structure.
Victim Advocate
U.S. Navy – Sexual Assault Prevention & Response Program
06.2017 - 06.2022
- Provided confidential crisis intervention.
- Supported individuals navigating trauma and sensitive situations.
Responder
U.S. Navy – Sailor Assistance and Intercept for Life
10.2016 - 06.2022
- Performed welfare checks and de-escalation interventions.
- Coordinated support with mental health professionals.
Career Counselor & Personnel Specialist
U.S. Navy – Commander, Fleet Activities Yokosuka
08.2017 - 06.2019
- Designed orientation programs for newly arrived military families.
- Managed emergency family assistance operations, including pay / travel support.
International CPR Instructor
Tokyo Metropolitan Government
10.2018
- Delivered CPR training in Japanese and English, contributing to cross-cultural health education.
Aviation Structural Mechanic (Safety Equipment)
U.S. Navy – Strike Fighter Squadrons 102 & 106
11.2014 - 08.2017
- Maintained and inspected escape systems on F/A-18 jets, prioritizing safety & precision during launch and recovery operations on several aircraft carriers.
- Served as Ordnance Safety Inspector & Collateral Duty Inspector.
- Supported public outreach via national airshows, interacting with thousands of people as a member of Navy Tac Demonstration Team.
Education
M.S. - Medical Science
Michigan State University
01.2025
B.S. - Biomedical Science
Arizona State University
01.2020
Skills
- Native Japanese & English
- Hospitality & Customer Service
- Emergency Response
- Conflict Resolution
- Crisis Management
- Team Leadership
- Public Speaking (ENG/JPN)
Accomplishments
- Navy & Marine Corps Achievement Medal
- VFA-106 Sailor of the Quarter
- Hampton Roads Outstanding Sailor
- NATTC Honor Student
Certification
- CPR/BLS/ACLS (AHA)
- Class E Vehicle License
- Class A Motorcycle License
LANGUAGES
Japanese – Native
English – Native
Spanish – Beginner
Timeline
Tour Guide
Armed Forces International Travel & Tours
10.2025 - Current
Medical Student
Clinical Rotation (Michigan State University)
06.2022 - 01.2025
Operations Specialist
U.S. Navy – Commander Task Force 75
06.2019 - 06.2022
International CPR Instructor
Tokyo Metropolitan Government
10.2018
Disaster Action Team Member
American Red Cross
12.2017 - 06.2022
Career Counselor & Personnel Specialist
U.S. Navy – Commander, Fleet Activities Yokosuka
08.2017 - 06.2019
Victim Advocate
U.S. Navy – Sexual Assault Prevention & Response Program
06.2017 - 06.2022
Responder
U.S. Navy – Sailor Assistance and Intercept for Life
10.2016 - 06.2022
Aviation Structural Mechanic (Safety Equipment)
U.S. Navy – Strike Fighter Squadrons 102 & 106
11.2014 - 08.2017
M.S. - Medical Science
Michigan State University
B.S. - Biomedical Science
Arizona State University