Risela Maldonado
Summary
Merchandise Manager with experience overseeing the Five Below product line and aligning strategies with the current market trends to drive sales. Throughout the 6 months in position, there has been an increase in merchandise availability, sales, organization, cleanliness, customer assistance, and presentation. Analyzed sales data and identified areas needing improvement. Swift learner and eager to improve quality of the Five Below experience. Throughout my work career, I have been a team member of companies that strive for greatness which boosted my confidence in retail. I've managed teams to successfully complete projects per companies' requirements and even exceed expectations. Through my experiences I've become increasingly versatile in retail. Identifying and implementing existing resources allows myself to adapt to new challenges that may arise. In any position I am a reliable and dependable employee. I am confident I possess the necessary skills and capabilities required for the role of Store Manager. Given this opportunity would allow my career in retail to grow as I look forward to bringing strong work ethic and success to our growing company.
Overview
24
24
years of professional experience
Work History
Merchandise Manager
Five Below
11.2024 - Current
- Managed a team of 17 people from various backgrounds.
- Create and update schedule to align with store demand and budget.
- Maintain a consistent flow of product to ensure shelves remain organized, accessible, and fully stocked.
- Creating a positive environment with cultural competency for customers and colleagues of Five Below.
- Providing guidance and assistance as necessary for colleagues.
- Training new and current staff.
- Acknowledging and addressing customer concerns and feedback regarding their shopping experience with staff.
- Conflict de-escalation when handling feedback.
- Reviewing workflow and adjusting when appropriate.
- Motivate staff to be enthusiastic of their work providing regular feedback and recognition.
- Completing daily open/close procedures including store inspection, register preparation, security checks, and cash office, ensuring efficient store operation and customer service.
- Set each world as shown in visual blueprint including world reset/recovery
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Reviewed customer feedback to identify trends and improve product selection.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
Assistant Store Manager
Ross
08.2024 - 10.2024
- Complete MOS daily
- Open/close store procedures ensuring safety and security for a concise store operation
- Complete markdown items to maintain accurate pricing
- Stock minimum of 218 cases opening shift
- Count safe and verify daily deposit
- Enter deposit
- Write recovery/cashier daily plan maintains clean presentable shopping experience
- Check in vendors
- HBC sweeps
- Assure employees take breaks and lunches on time/ clock out on time
- Set each department as presented in SPG
- Complete employee bag checks adhering to Ross policy
- True cards to encourage associates in the workplace
- Encourage customers to enroll in Ross credit cards and assisting in enrollment process
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Sole Smooth Boutique
11.2021 - 07.2024
- Assist in the opening and closing procedure with store owner which included dusting and vacuuming the front end for pleasant customer experience.
- Adjusting shoe wall to drive shoe sales
- Update shoe prices as the market fluctuates
- Negotiate prices with customers
- Assist customers to view product
- Complete weekly bank deposit
- Update inventory to the current market trends
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Warehouse Associate
Target
08.2005 - 09.2009
- Deliveries 4-5 times a week
- Unload truck to transfer to pallet/ U-boat
- Maintain clear and clean back room
- Translate for front end and warehouse associates or when assisting customers
- Replenish store supplies if required
- Direct customers to desired department
Sleep Technician
American Sleep Laboratories
03.2005 - 09.2008
- Chart patients' vitals
- Check in appointments
- Schedule appointments
- Monitor patient during sleep study
- Prepare patient with proper medical gear
- Clean patient area before and after each appointment
- File patient information per HIPPA compliance
- Open and close clinic
- Alert if patient crash during study
- Travel to pick up equipment
Assistant Manager
Factory 2-U
07.2003 - 12.2004
- Price according to retail value upon delivery
- Ensure all items have been properly displayed by size, color, style, and department
- Update floor plan as required per store floor plan for incoming merchandise
- Assist customers with directions through store
- Remain attentive for staff and customers
- Maintain a safe shopping experience as store becomes busy and merchandise is displaced
- Recovery store continuously to ensure customers may find product comfortably
Assistant Manager
Dollar Tree
08.2001 - 01.2003
- Daily store procedures dependent on opening or closing shift
- Complete markdown/damages each closing shift to maintain accurate inventory and safety
- Stock minimum of 150-200 cases a shift for opening shift
- Check in vendors
- HBC sweeps monthly
- Change runs as necessary
- Assure employees take breaks and lunches on time/ clock out on time to adhere to schedule and payroll
- Complete employee bag checks at time of end shift
- SPEED checks required daily for safety and security purposes
- Staff schedules must be updated and adhere to availability as needed
- Managing shrinkage
- Improving store appearance
Education
Some college - Medical Assisting
Galen College of Medical and Dental Assistants
Modesto, CA01.2005
Skills
- Management
- Problem solving
- Communication
- Leadership
- Microsoft outlook
- Cash handling
- Sales
- Public speaking
- Supervising experience
- Customer service
- Organization
- Receiving
- Time management
- Scheduling
- Computer skills
- Negotiation
- Data entry
- CPR
- HIPPA
- First Aid
- Medical Terminology
- Employee Orientation
- Clerical Experience
- Appointment Scheduling
- Translation
- Vital Signs
- Patient Care
- Hospital Experience
- Merchandise presentation
- Inventory management
- Seasonal planning
- Product pricing
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Manager
Five Below
11.2024 - Current
Assistant Store Manager
Ross
08.2024 - 10.2024
Assistant Manager
Sole Smooth Boutique
11.2021 - 07.2024
Warehouse Associate
Target
08.2005 - 09.2009
Sleep Technician
American Sleep Laboratories
03.2005 - 09.2008
Assistant Manager
Factory 2-U
07.2003 - 12.2004
Assistant Manager
Dollar Tree
08.2001 - 01.2003
Some college - Medical Assisting
Galen College of Medical and Dental Assistants
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