Risha Francis-Skinner
Newburyport,MA
Summary
Experienced Lead Esthetician skilled in delivering advanced skincare treatments and training staff. Expertise in relationship building and effective communication fosters client trust and satisfaction, contributing to high retention rates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Esthetician
Classic Faces Day Spa
Peabody, Massachusetts
02.2021 - Current
- Executed advanced facial treatments with professional-grade products and techniques to enhance client satisfaction.
- Conducted personalized skin consultations to identify client needs and tailor recommendations.
- Guided clients on effective skincare routines and product usage to achieve optimal results.
Lead Esthetician
Hand and Stone Massage and Facial
Stoneham, Massachusetts
06.2019 - 03.2020
- Provided excellent customer service and skincare treatments to clients.
- Resolved customer complaints with professionalism to maintain high client retention and satisfaction.
- Trained new staff in skincare techniques and customer service standards to enhance client satisfaction.
- Managed inventory of skincare products and supplies to ensure optimal availability and support seamless operations.
- Maintained cleanliness and organization of treatment rooms and equipment.
Lead Esthetician
Gold Elements
Burlington, MA
01.2015 - 02.2018
- Led team of estheticians to deliver exceptional skincare services, enhancing client satisfaction.
- Provided excellent customer service and skincare treatments to clients.
- Trained new staff on skincare techniques and customer service standards, improving service consistency.
- Collaborated with management to develop new service offerings, increasing client engagement.
- Managed inventory of skincare products and supplies effectively.
- Maintained cleanliness and organization of treatment rooms and equipment.
Education
Some College (No Degree) - Human Servies
North Shore Community College
Danvers, MA04-2026
Skills
- Therapeutic techniques
- Motivational interviewing
- Life skills training
- Self-care awareness
- Customer service
- Problem-solving abilities
- Relationship building
- Empathy development
- Professionalism
Certification
- Advanced Reiki Practitioner
- Licensed Aesthetician (Massachusetts)State Board Certified
- Essential Oil Certified (Reflexology)
Affiliations
- Yoga
- Mindfulness Meditation
Timeline
Clinical Esthetician
Classic Faces Day Spa
02.2021 - Current
Lead Esthetician
Hand and Stone Massage and Facial
06.2019 - 03.2020
Lead Esthetician
Gold Elements
01.2015 - 02.2018
Some College (No Degree) - Human Servies
North Shore Community College