RISHA MOLNAR
MIDLOTHIAN,VA
Summary
Dynamic and results-oriented senior management professional seeking a position in the hospitality industry. Strong leadership, sales, and operations background. Seasoned at effectively rallying cross-functional teams, while thriving in a fast-paced environment. Forward-thinking with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leveraging 20 years of progressive service industry experience to positively impact business operations.
Overview
25
25
years of professional experience
Work History
Regional Manager
Sizzling Platter, LLC
03.2021 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 24 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
DIRECTOR OF OPERATIONS
T&T BUILDERS LLC
01.2016 - 04.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
DISTRICT MANAGER
RESTAURANTS OF THE OBX
01.2018 - 01.2020
- Improved and maintained strong customer satisfaction scores and relationships
- Hired and trained new hourly associates and new managers
- Improved selection and hiring process within district
- Worked closely with brand representatives to ensure that corporate standards were met with national brands
- Conducted on site training to improve corporate sanitation and customer service levels
- Ensured that all locations operated within corporate standards
- Ensured that all human resource standards were met and that all compliance was maintained.
DIRECTOR OF OPERATIONS
COMPASS GROUP
01.2014 - 01.2017
- Worked with client, Area Director and corporate team to develop renovation plans for updated café and convenience store
- Maintained strong client relationships
- Hired and trained new hourly associates and new managers
- Worked closely with brand representatives to ensure that corporate standards were met with national brands
- Ensured that all locations operated within corporate standards
- Ensured that all human resource standards were met, and that all compliance was maintained
- Awarded Account of the Year 2015
- Awarded Platinum account 2014, 2015, 2016
- Awarded STAR award for associate engagement, decreased turnover and customer satisfaction.
GENERAL MANAGER
STARBUCKS CORPORATION
01.2013 - 01.2014
- Completed in store corporate training
- Exceeded targeted sales and store performance
- Complied with all corporate standards, policies and procedures
- Executed all corporate marketing strategies and programs
- Exceeded store audit expectations
- Worked with new managers as a mentor
- Increased store customer service survey results by focusing on customer satisfaction, recipe compliance and corporate standards.
DIRECTOR OF OPERATIONS
ARAMARK
01.2006 - 01.2013
REGIONAL TRAINING DIRECTOR
PANERA BREAD
01.1999 - 01.2005
Education
High School Diploma -
Hughesville High School
Hughesville, PA1992
Skills
- Food safety
- Strong customer service skills
- Inventory control
- Directing staff
- Overseeing operations
- High proficiency in Microsoft Office
- Excellent communication skills
- Creative problem solving
- Scheduling
- Marketing
- Fiscal Year Budgets
- Corporate Marketing Strategy
- Client Relations
- Operational Finance
- Risk Management
- Relationship Building
- Operational Efficiency
- Excellent interpersonal skills
- Outstanding communication skills
- Forecasting
- Asset Management
- Key Performance Indicators
- Compliance Management
- Budget knowledge
- Customer Service Management
- Recruitment
- Cost Reduction
Timeline
Regional Manager
Sizzling Platter, LLC
03.2021 - Current
DISTRICT MANAGER
RESTAURANTS OF THE OBX
01.2018 - 01.2020
DIRECTOR OF OPERATIONS
T&T BUILDERS LLC
01.2016 - 04.2022
DIRECTOR OF OPERATIONS
COMPASS GROUP
01.2014 - 01.2017
GENERAL MANAGER
STARBUCKS CORPORATION
01.2013 - 01.2014
DIRECTOR OF OPERATIONS
ARAMARK
01.2006 - 01.2013
REGIONAL TRAINING DIRECTOR
PANERA BREAD
01.1999 - 01.2005
High School Diploma -
Hughesville High School
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