Rishab Sharma
Naperville,IL
Summary
Dedicated Systems Engineer with 5+ years of experience in designing, implementing, and maintaining complex systems. Skilled in analyzing system requirements, developing solutions, and ensuring smooth operation. Seeking to leverage technical expertise to contribute to innovative projects and drive organizational success. Proven track record of improving system performance, scalability, and reliability through strategic design and implementation
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Services
01.2020 - Current
- Currently working for Walgreens Client - SME lead of three important walgreens applications - Photo,
Address Standardization, PSC[Prescription Savings Club] - Applications are hosted in both on-prem and cloud
- Managed and maintained Windows and Linux servers, ensuring high availability and reliability
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Collaborated with teams to troubleshoot issues and implement solutions
- Conducted thorough analysis of system requirements and developed detailed technical specifications
- Installed, configured, and monitored server software
- Worked through many production issues, and have a track record of improving monitoring and creating system alerts
- Worked to develop automation scripts to streamline repetitive tasks, reducing manual effort
- Collaborated with cross-functional teams to troubleshoot issues and implement solutions
- Monitor and troubleshoot Kubernetes clusters and applications
Salesforce Engineer
Tata Consultancy Services
08.2018 - 12.2019
- Reassign roles and profiles as needed to reflect organization changes or users' new duties
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Set up and controlled user profiles and access levels
- Imported leads and contacts
Education
Bachelor of Science - Computer Engineering
Iowa State University
Ames, IA05.2018
Skills
- Scripting Languages (Python, Bash)
- Operating Systems (Windows, Linux, Unix)
- Strong multi-tasking and communication skills
- Monitoring and Performance Optimization
- System Design and Architecture
- Proficient in creating technical documentation
- Strong analytical and problem-solving skills
- Kubernetes
- Root-cause analysis
Certification
Salesforce Certified Platform Developer I
Salesforce Certified Administrator (SCA)
Timeline
Systems Engineer
Tata Consultancy Services
01.2020 - Current
Salesforce Engineer
Tata Consultancy Services
08.2018 - 12.2019
Bachelor of Science - Computer Engineering
Iowa State University
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