RISHABH AGGARWAL
Anaheim,USA
Summary
Experienced business and systems analyst with 10 years of IT experience with in ERP Systems & Warehouse Management Systems . Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to users. Dedicated team player delivers great customer service.
Overview
18
18
years of professional experience
Work History
ERP System Support Analyst & Help Desk Technician
HYBRID APPAREL
01.2014 - 09.2023
- Effectively communicated complex technical concepts to non-technical staff members for better understanding of IT processes.
- Collaborated closely with developers to identify root causes of application errors, leading to prompt issue resolution.
- Managed inventory of IT assets, ensuring timely procurement of hardware replacements when needed.
- Facilitated smooth transition during hardware upgrades, minimizing disruptions to business operations.
- Reduced downtime for critical systems by proactively monitoring and resolving issues.
- Administered user accounts effectively, providing appropriate access levels based on organizational roles.
- Developed comprehensive documentation, improving knowledge transfer among team members.
- Diagnosed, troubleshot and resolved network and system problems or escalated problem tickets to resolve user issues.
- Provided client support on system operation and resolved malfunctions with systems and programs through troubleshooting.
- Developed diagrams to describe and lay out logical operational steps. Tested new software and hardware prior to deployment.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Streamlined help desk processes for increased productivity and improved response times.
- Trained end-users on new software applications, enhancing productivity and overall user experience.
- Optimized network connectivity by monitoring performance metrics and implementing necessary adjustments.
- Contributed to successful project completion through thorough testing and validation of system components.
- Provided exceptional technical support, addressing user concerns efficiently and professionally.
Inventory Control Assistant
HYBRID APPAREL
01.2013 - 01.2014
- For the first year I have worked as a part of inventory control department, controlling transfers to and from various contractors to all warehouses
- Working experience of Microsoft- AS400 Inventory Vantage Point System
- Preforming duties with responsibility in a timely manner and always following the core values of the company & business
- Want to move ahead for my financial and skill growth and to explore more talents in me.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Assisted in annual physical inventory counts, verifying the accuracy of recorded stock quantities against actual counts conducted onsite.
- Enhanced communication between departments by serving as the liaison between inventory control and sales teams to address any stock-related concerns or questions.
- Conducted routine cycle counts, promptly identifying discrepancies and initiating corrective actions accordingly.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for audit purposes.
Tech Support & Office Administrator
ADSHELL
12.2010 - 01.2013
- I have been proving technical support for different vendor sites for various hardware, software & network issues
- I have been in a team of 7 to handle projects of installation and setup of system maintaining computers, printers, cables and other equipment
- I have also worked in administration department maintaining records and preparing reports
- Achieved best support & customer service team title for the branch office in Sydney Australia
- Worked with outside vendors and teams to improve customer service by delivering SLA's
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to all client requests for technical & billing support by phone, email and the inter-office chat service.
Computer Technician & Sales Executive
UNIQUE ENTERPRISES
01.2008 - 08.2010
- My working skills and experience at this place is the base for my work history being a part of this growing company i have worked for various departments of the company to run the business structure smoothly
- I have earned good hands on experience on IT equipment's and participating in projects of troubleshooting IT issues, to diagnose network problems involving hardware, software, power and communications issues
- Also i have gained good inventory control and management experience here
- Worked as sales executive for company's product campaigns and B2B marketing
- Worked on monthly inventory reports, sales.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Process Manager & Data Entry Clerk
S.C JOHNSON
08.2007 - 12.2007
- While gaining technical qualification as a full time student pursuing my masters i have kept my management skills growing as i have worked as supervisor of the production team & process
- At this place i have got an opportunity to practically implement my learnings from leadership & people management and project management curriculum of my academics
- Build my work ethics and was great experience of handling responsibilities
- My Duties: Equipment supervision, Team supervision , Product sampling, Data entry.
Verification Executive
Matrix Telecom
02.2006 - 05.2007
- Collaborated with back-office team members to facilitate seamless business execution.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Education
Curriculum Study - CCNA,CCNP
Cisco Networking Academy
Sydney, NSW01.2009
Masters of - Computer Networking
University Of Technology
Sydney, NSW01.2009
Post GRADUATE Diploma Certification - Computer Applications
G.N.D University
Jallandhar, Punjab01.2006
Bachelor of Science - Science
G.N.D University
Jallandhar, Punjab01.2005
Skills
- Worked on IBM AS400 & Vantage point ERP Systems
- Worked with BlueChery ERP Systems
- Experienced with SQL server management studio to run data queries & Stored procedures to get desired reports
- Experience with VPN , Virtual machines , FEDEX Shipmanager , UPS Worldship Softwares
- Experience with ZPL label designing & Editing for all Shipping and Inventory Label Types
- Worked on CIMS warehouse Management System
- Teamwork and Collaboration
- Problem-Solving & Attention to Detail
- Remote Technical Support & Help Desk Support
- Desktop support & System Maintenance
- LAN/WAN-Network configuration and support
- System Upgrades-
- Resource Management
- Organizational change management-Has been part of Company Transitioning from Vantage point Version upgrade to version 20, AS400 upgrades , SQL Server upgrades
- Microsoft Windows and Office
- Service Desk Team Management
- Experienced with Zebra ZPL Printers and Citizen Label Printers
- Apparel Manufacturing & Industry understanding and experience
- Experience in admin position & office clerk
Additionalworkexperience
- Warehousing experience: Inventory Control, Order Management , Shipping Exp
- Printers & Printing infrastructure Exp
- Bartender Label designing software experience
- Manage Engine Desktop Support Exp
- SQL
Additionalskillstrainings
- Coursework certificate in Event Management & Project Management.
- Call center training for 3 months.
- Computer Hardware and Maintenance Training.
References
- Krishna Tumala - VP of Information Systems Dept at Hybrid Apparel -316-461-4478
- Elman Rodriguez- Senior Sales Rep & Technician California Label Company -310-978-5122
- Edith Roldan-Supervisor at Hybrid apparel 714 483 9325
- Sharad Ribadia - Professional Connection - 714-869-6429
Languages
English
Full Professional
Hindi
Full Professional
Timeline
ERP System Support Analyst & Help Desk Technician
HYBRID APPAREL
01.2014 - 09.2023
Inventory Control Assistant
HYBRID APPAREL
01.2013 - 01.2014
Tech Support & Office Administrator
ADSHELL
12.2010 - 01.2013
Computer Technician & Sales Executive
UNIQUE ENTERPRISES
01.2008 - 08.2010
Process Manager & Data Entry Clerk
S.C JOHNSON
08.2007 - 12.2007
Verification Executive
Matrix Telecom
02.2006 - 05.2007
Curriculum Study - CCNA,CCNP
Cisco Networking Academy
Masters of - Computer Networking
University Of Technology
Post GRADUATE Diploma Certification - Computer Applications
G.N.D University
Bachelor of Science - Science
G.N.D University
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