Ruby Singh
Business Systems Analyst
Seattle,WA
Summary
Experienced business systems analyst with 8-year track record of analyzing business requirements and delivering results. Solutions-driven with experience developing, documenting and implementing innovations that assist in the attainment of business goals. My proven record of success in range of industries will make me an immediate contributor in your company.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Lead Business Analyst
Fidelity Investments
08.2018 - 07.2022
- Collaborated with multi-functional teams to navigate through a COBRA retirement compliance related project
- Analyzed complex data requirements during client implementation and onboarding for healthcare benefits
- Lead user acceptance testing for mission critical projects impacting multiple vendors
- Provided functional & business analysis of projects, implemented new clients, done requirement gathering, testing and prepared functional & user manuals
- Experienced in managing multi-client projects involving end-to-end client engagement, identifying scope creep, planning, creating Business Requirement Documents (BRD) and Functional Requirement Documents (FRD)
- Facilitated continuous interaction between business, development and QA teams through SDLC, resulting in 90% testing success rate.
- Created dashboards and excel reports to consistently communicate project status to senior leadership and regularly connected with senior leadership to address any concerns or feedback
- Acted as scrum master for the project team, responsible for requirement gathering and translating them into epics, user stories and test planning using Jira tool.
Associate Consultant
Capgemini Consulting
12.2015 - 08.2018
- Worked on creating a several web based application like customer creation tool (CCT) which was a web-based application responsible for creating customer master data
- Order Extraction application aims to extract the data from various formats like PDF, Excel, MS Word,
- Html & even Image
- Application contains the bulk & Auto Upload Features
- In case the extraction processed with some error it will be visible in resolution bay
- Export format compatible with SAP
- Responsible for project initiation to GO-Live support including requirement analysis, product conceptualization, visualization & development of technical specification, innovative solution design, overseeing the product development activities
- Organizing and managing resources for projects, including creating estimates, work breakdown structure, project plan, contingency plan & schedules within defined scope, quality, time and cost constraints.
Trainee
Skyinfotech Pvt. Ltd
09.2014 - 05.2015
- Developed CRM Organizational Model and implemented Organization Determination Procedure (ODP), action profiles to relevant transaction types for automatic partner processing
- Meticulously customized the Transactions (business activities, lead, opportunity and quotation) and managed activities
CRM Functional Associate
Advent Matrix Pvt. Ltd
11.2013 - 08.2014
- Managed tickets and application support to end-users for Munchado.com(Online food portal), worked on Customer Data Verification with the overall accountability of resolving the client side issues
- Involved in writing functional documents and interacting with Reapers to develop any user exits as well as efficiently handled grievances & issues raised by customers, resolving them to their satisfaction
Business Analyst
Shuffleclick Pvt. Ltd
09.2012 - 10.2013
- Worked on venture capital funding; process documentation, created business plan as well as executive summary for investors
- Worked with digital media marketing team for online presence of clients
- Worked with development team in creating websites for variety of business
- Meticulously elicited requirement with respect to particular business model on the basis of its User interface as well as internal working procedure by including doing a planning, research analysis and implementation
Education
Master's Degree - Computer Application
Institute of Management Studies
05.2009 - 05.2012
Bachelor's Degree - Computer Application
Institute of Management Studies
05.2006 - 05.2009
Skills
Data analysis
Strategic planning
Business process mapping
Pivot tables
Microsoft Office Suite
Project Management
Consulting
Gap analysis
Agile expertise
Production support
Report preparation
Requirements gathering
Documentation abilities
Critical Thinking
Decision-Making
Effective communication
Test case scenarios
Self-Motivated
Dashboard design
Timeline
Lead Business Analyst
Fidelity Investments
08.2018 - 07.2022
Associate Consultant
Capgemini Consulting
12.2015 - 08.2018
Trainee
Skyinfotech Pvt. Ltd
09.2014 - 05.2015
CRM Functional Associate
Advent Matrix Pvt. Ltd
11.2013 - 08.2014
Business Analyst
Shuffleclick Pvt. Ltd
09.2012 - 10.2013
Master's Degree - Computer Application
Institute of Management Studies
05.2009 - 05.2012
Bachelor's Degree - Computer Application
Institute of Management Studies
05.2006 - 05.2009