Rishad Virgin
San Francisco,CA
Summary
Medical Administrative Assistant
Hardworking and detail-oriented medical administrative assistant adept in providing optimal administrative and clerical support in busy medical office settings. Committed to ensuring exceptional office organization by performing all administrative and specialized tasks in a timely and professional manner.
Overview
16
16
years of professional experience
Work History
QA Analyst
Electronic Arts
02.2019 - 08.2022
- Embedded with the core development team for instant issue validation, managing hotfix releases, and supporting CS tickets
- Restructured our primary outsourced QA team to allow for the creation of a specialized testing team
- Identified and elevated two lead candidates to run these teams while creating backfill to support any absences
- Created a pipeline between CS and QA, allowing for vetting and verification of reported CS tickets
- Organized morning scrum sync ups allowing for a collaborative space to improve testing practices, identify and fill holes in our test plans and allow recommendations for implementing new processes
QA Analyst
DISNEY STREAMING SERVICES
09.2016 - 10.2018
- Testing mobile and web applications for functionality, cross-browser performance and usability defects
- Communication and documentation of defects with accuracy, as well as investigations into negative user experience complaints
- Provide time estimates to Production teams and assist in project scheduling
- Communicate with developers and other QA department members using video conferencing, instant messaging, and other collaboration tools.
QA Analyst
KABAM
06.2015 - 08.2016
- Defined and implemented quality initiatives to reduce risk.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Documented testing procedures for developers and future testing use.
QA Analyst
MUNKYFUN(THROUGH KELLY SERVICES)
07.2014 - 06.2015
- Running regressions on various titles, and also helping with Build Verification.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
QA Analyst
ZYNGA ENTERTAINMENT
03.2011 - 04.2014
- Verifying features from web to iOS and Android devices, ensuring stability on the iOS and Android side
- Improved software quality by executing thorough test plans and identifying defects before release.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
Assistant QA Lead/Analyst
SEGA OF AMERICA
12.2006 - 09.2010
- Delegates assignments to 10-15 QA testers for multiple consoles
- Alerts Project managers and Development Teams when serious problems on projects appears
- Write and execute test cases and regression test cases
- Track bugs and follow status to completion using Test Track Pro.
QA Analyst
SONY COMPUTER ENTERTAINMENT AMERICA
03.2006 - 11.2006
- Test multiplayer and online games for Playstation and PSP platforms
- Written/oral reports on the stage of game bugs, features, and playability
- Work with project managers to release project on time.
Education
High School Diploma -
John Adams High School
San Francisco, CASkills
- Software Testing
- Career Development
- Career Path Planning
- Leadership
- Communication
- Cross-functional Team Leadership
Timeline
QA Analyst
Electronic Arts
02.2019 - 08.2022
QA Analyst
DISNEY STREAMING SERVICES
09.2016 - 10.2018
QA Analyst
KABAM
06.2015 - 08.2016
QA Analyst
MUNKYFUN(THROUGH KELLY SERVICES)
07.2014 - 06.2015
QA Analyst
ZYNGA ENTERTAINMENT
03.2011 - 04.2014
Assistant QA Lead/Analyst
SEGA OF AMERICA
12.2006 - 09.2010
QA Analyst
SONY COMPUTER ENTERTAINMENT AMERICA
03.2006 - 11.2006
High School Diploma -
John Adams High School
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