Rishav Sengupta
Boston,MA
Summary
Dynamic entrepreneur with 9 years of experience in Project Management, Sales & Business Development, and Account Management. Certified in PRINCE2 by Axelos. Proficient in Salesforce, Hirecraft, Beeline, Fieldglass, SalesLoft, Zoom Info, Lusha, LinkedIn Sales Navigator, Naukri, and MS Office. Demonstrated expertise across all phases of the sales cycle, including prospecting, customer acquisition, qualification, requirements gathering, needs analysis, solution design and presentation, negotiation, follow-up, and closure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
The Adecco Group
08.2021 - 05.2024
- Handled 500+ IT and Non-IT associates
- Identified customer staffing requirements, uncovered roadblocks, and demonstrated strong account management capabilities to drive renewal to on-time closure.
- Built and managed client relationships with business leaders at all levels, sought business relationships with prospects, and established liaisons between clients and the company.
- Implemented and executed the full recruitment life cycle.
- Managed and provided guidance to a team of recruiters and Team Leads consisting of 20 members in total.
- Collaborated effectively with Legal, Invoicing, Shared services, Payroll, and Collection departments to achieve project goals.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Negotiated client contracts, renewals, extensions, and amendments.
- Succeeded in owning, driving, and managing the account, resulting in becoming one of the top 2 vendors for the client, surpassing their previous position of 18th.
Project Manager
The Adecco Group
03.2019 - 10.2020
- Managed the Hire, Train & Deploy and International Outsourcing portfolios effectively
- Responsible for end-to-end operations and sales function of Hire, Train, Deploy, and International Outsourcing.
- Responded to client/potential customer inquiries regarding RFI and RFP completion
- Developed and implemented standardized proposal templates and SOW agreements, resulting in increased efficiency in the signing process.
- Streamlined vendor management process by effectively overseeing multiple vendors, trainers, and business price negotiations.
BUSINESS DEVELOPMENT SPECIALIST
Simplilearn
09.2017 - 03.2019
- Managed a team of Inside Business Development Managers (lead generation executives) to achieve lead targets
- Identified, qualified and developed sales pipeline with aggressive approach
- Managed full sales cycle for B2B clients in North America and facilitated seamless training delivery
- Conducted product demos showcasing LMS platforms and high-value content to engage and influence C-level executives.
- In collaboration with Pre-Sales and Customer Success teams, developed customized training programs aligned with end-users' short/long term goals for effective implementation.
SR. INSIDE ENTERPRISE SALES MANAGER
Simplilearn
- Conducted thorough research on Fortune 1000 and SME companies to identify their training requirements and potential business opportunities.
- Generated leads by identifying and connecting with potential clients through LinkedIn, email campaigns, and various social media platforms.
- Engaged C-level executives through targeted outreach using LinkedIn Sales Navigator, Lusha, and other professional networking platforms.
- Developed and maintained a robust pipeline of C-level prospects, ensuring continuous engagement and follow-up.
- Harvest leads, driving initial contact, and identifying potential opportunities.
Area Sales Manager
Opinio
10.2015 - 08.2016
- Successfully sold POS systems and last mile delivery services to a diverse range of clients, including retail stores, restaurants, and service-based businesses.
- Led a team of Sales Executives and Post-Sales Executives to achieve sales targets and enhance customer traction.
- Efficiently tracked the progress of Sales and Post Sales Executives in meeting weekly/monthly targets
- Developed and maintained business partnerships with new and existing accounts, acting as the main contact for Opinio.
- Trained and mentored new recruits, with a focus on Sales and Post Sales Executives
- Communicating need for and ensuring smooth hiring and training to meet manpower requirement in the sales/business development and Field Operations team (Delivery Executives)
- Collaborated with Support and Operations team to efficiently address daily operational challenges
- Sharing weekly projections and escalation handling.
- Provided expert advice to senior management on streamlining processes and systems in the sales administration function.
Sales Manager
Swiggy, Bengaluru
01.2015 - 10.2015
- 1st hire of the Bangalore sales team.
- Recruited to spearhead the launch of a sales region, overseeing account management responsibilities with great success.
- Managed and maintained a portfolio of 250+ restaurants, serving major clients like Baskin Robins, A2B, Chai Point, Habanero, Cream Stone, Subway, Bliss Chocolates and Daily Bread.
- Closed Pan India and Pan Bangalore deals with popular brands such as Baskin Robins, Chai Point, Subway, Bliss chocolates, and Habanero.
- Conducted training sessions for new employees, covering process, pitch, negotiation, relationship building, basic etiquette and soft skills
- Launched and oversaw the supply chain for two major cities - Bangalore and Kolkata
- Spearheaded the launch and management of Swiggy Express, optimizing delivery operations for faster service and increased customer satisfaction.
- Successfully facilitated the conversion of restaurant partners' ordering processes from manual to digital.
- Collaborated with Customer Services, Finance, Central Operation, Vendor Management, and Content departments for efficient delivery of business targets.
PRACTITIONER
IBM Daksh, Bengaluru
- Efficiently supported customers of Llyods bank through both incoming and outgoing channels.
- Collected outstanding amounts due from customers.
- Identified and documented significant customer concerns regarding products, promptly communicating them to the relevant department.
- Executed debt calculations and devised customized payment plans.
- Utilized banking software and CRM systems to manage customer information and track interactions.
CUSTOMER SERVICE REPRESENTATIVE
Flipkart.com, Bengaluru
- Assisted customers with both inbound and outbound assistance.
- Documented voice of the customer and reported it to the concerned department
- Handling escalation calls.
- Provided assistance to customers regarding order and refund status.
Education
Bachelor of Arts -
Indira Gandhi National Open University
India06-2024
12th -
Central Board of Secondary Education
India03-2009
Skills
- Project Management
- Sales & Business Development
- Account Management
- Prospecting
- Identifying
- Lead generation
- Sales pipeline development
- Relationship building
- Recruitment life cycle
- Operations management
- Vendor management
- Price negotiations
- Escalation handling
- Customer service
- Business analytics
- PRINCE2 certification
- Salesforce
- Hirecraft
- Beeline
- Fieldglass
- SalesLoft
- Zoom Info
- Lusha
- LinkedIn Sales Navigator
- Monster
- MS Office
Certification
- Prince2 Certified Professional (Foundation & Practitioner)
- Business Analytics with Excel
Timeline
Account Manager
The Adecco Group
08.2021 - 05.2024
Project Manager
The Adecco Group
03.2019 - 10.2020
BUSINESS DEVELOPMENT SPECIALIST
Simplilearn
09.2017 - 03.2019
Area Sales Manager
Opinio
10.2015 - 08.2016
Sales Manager
Swiggy, Bengaluru
01.2015 - 10.2015
SR. INSIDE ENTERPRISE SALES MANAGER
Simplilearn
PRACTITIONER
IBM Daksh, Bengaluru
CUSTOMER SERVICE REPRESENTATIVE
Flipkart.com, Bengaluru
Bachelor of Arts -
Indira Gandhi National Open University
12th -
Central Board of Secondary Education
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