Rishi Bridgelal
Rockledge
Summary
Dedicated professional with demonstrated strengths in troubleshooting, time management, implementing solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Improves performance through skilled updates and repairs, using problem-solving and task prioritization skills to help team succeed.
Overview
7
7
years of professional experience
Work History
Radar Operator
RGNext
09.2023 - Current
- Daily space track operations and mission assurance
- Assists systems checks/calibrations
- Handling classified materials with proper safeguarding and disposal procedures
- Maintain precision instrumentation systems, operate test equipment, component level troubleshooting, system performance and data analysis, manage property/logistics, and training of less experienced personnel.
- Accurate record keeping of work center events, resolutions, maintenance logs, and reporting requirements.
Financial Counselor I
Orlando Health
12.2021 - 08.2023
- Fields inbound patient calls inquiring about estimated charges for upcoming appointments while providing proficient customer service to clients
- Meets monthly performance metrics while administering quality support to patients and assisting team members
- Verified patient insurance and benefits for estimate creation purposes
- Explained to patients their benefits and estimates, as well as their payment options
- Informed patients how their insurance plans work and also provided guidance on cost-effective options for medical care
- Actively assisted team members with issues and questions if designated leadership was unavailable
- Readily and willingly supported team members on other workflows when requested by leadership and/or management
- Followed up on accounts when necessary, days after first contact
Delivery Driver
ApolloDeliveryFL
10.2020 - 02.2021
- Protected customer packages from damage with safe handling and proper load balancing
- Avoided delivery errors by closely following scanning, tracking, and documentation procedures
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs
- Delivered highest level of service to satisfy and retain customers
- Met deadlines while working autonomously in fast-paced environment
- Cleaned and maintained delivery vehicle to meet professional standards
- Lifted boxes weighing up to 50lbs repeatedly throughout shifts
- Drove safely in adherence with state and federal laws
- Secured loads in vehicle, distributing weight safely
- Interacted with members of public politely and professionally
Care Navigator
CareThrough
10.2018 - 03.2019
- Healthcare liaison between emergency room patients and physician services, acquiring the proper information to perform appointment scheduling and arrange transportation while educating the said patient on their healthcare-based options
Assistant Manager
THRIFTY DISCOUNT PHARMACY LLC
04.2018 - 12.2018
- Spearheaded setup of small business network functions
- Mounted and installed hardware and software on computer systems
- Troubleshoot internet connection issues for employees
- Mounted and installed security system peripheral components
- Troubleshoot computer and printer issues as required
- Maintain stock of inventory
Sales Consultant
Best Buy
10.2017 - 04.2018
- Field customer inquiries for assistance on the sales floor and address them in a timely manner
- Explain and educate customers on operating systems, computer component advantages and limitations, and make suggestions for necessary hardware/software based on the customer's intended use
- Advised customers on different financing options
- Overcame objections with successful product demonstrations and persuasive communication skills
- Responded quickly to customer concerns or requests within target timeframes
- Reported on sales transactions and expenses accurately
- Investigated and resolved reported customer issues for improved customer satisfaction
- Described product to customers to accurately explain details and care of merchandise
Education
Bachelor of Science - BS - College of Sciences
University of Central Florida
Orlando, FL05.2020
Skills
- Troubleshooting & Issue Resolution
- Customer Service
- Hardware diagnostics
- System optimization
- Multitasking
- Time management
- Social perceptiveness
- Good Oral and Written communication
- Attention to detail
- Fully capable of working independently or as part of a team
- Responsible, Reliable, and Adaptable in any situation
Timeline
Radar Operator
RGNext
09.2023 - Current
Financial Counselor I
Orlando Health
12.2021 - 08.2023
Delivery Driver
ApolloDeliveryFL
10.2020 - 02.2021
Care Navigator
CareThrough
10.2018 - 03.2019
Assistant Manager
THRIFTY DISCOUNT PHARMACY LLC
04.2018 - 12.2018
Sales Consultant
Best Buy
10.2017 - 04.2018
Bachelor of Science - BS - College of Sciences
University of Central Florida
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