Rishi Gandher
Canton
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
14
14
years of professional experience
Work History
End User Computing (Engineer)
Consillio
04.2022 - Current
- Provided input to team lead regarding areas for process and procedural improvement.
- Participated in formal internal design reviews of proposed products and components.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed cost estimates and project specifications for proposals.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Monitored and evaluated engineering performance to recommend improvements.
- Documented and developed engineering procedures and processes.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Conducted research to identify and evaluate new technologies and concepts.
- Developed high-quality engineering designs and plans to meet industry standards.
- Trained and mentored junior engineers, providing guidance and direction.
- Developed comprehensive engineering documents for all projects.
- Verified construction documentation to meet client requirements and vision.
- Led engineering teams to successfully complete projects on time and within budget.
- Collaborated with other departments to facilitate successful project completion.
- Developed and implemented procedures to verify compliance with engineering standards.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Performed complex calculations to analyze and optimize engineering processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Created detailed reports on engineering activities and findings.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Conducted technical evaluations of engineering designs and test results.
- Assisted in developing cost-effective solutions to engineering problems.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
IT Support Technician
XACT Data Discovery
02.2017 - 04.2022
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and etc.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
IT Desk Side Team Lead
Modis / HP / Johnson Control
12.2014 - 02.2017
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Pre-Production Associate
Yazaki
04.2013 - 11.2014
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Safely operated hand and power tools to complete repetitive tasks.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Prepared materials for assembly work to keep workflows running smoothly.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
- Met production targets and tight deadlines by collaborating closely with team members.
- Reviewed production schedules and streamlined processes.
Assistant Manager
Dunkin' Brands & Baskin Robbins
04.2011 - 01.2013
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
ITT Technical Institute
Canton, MI01.2007
High School Diploma -
Wayne Memorial High School
Wayne, MI06-2005
Skills
- Network issue troubleshooting
- Experienced in managing Windows environments (XP to 10)
- Administration of Windows Server environments
- Data backup coordination
- DNS and Active Directory configuration
- Proficient in VMware vSphere Client
- Horizon View administration expertise
- Active Directory user and group management
- Antivirus software management
- Experience with ManageEngine Desktop Central administration
- AD manager
- Hardware troubleshooting
- PowerShell script development
- Management of endpoints using Intune
- Cloud services knowledge
- Technical documentation
Timeline
End User Computing (Engineer)
Consillio
04.2022 - Current
IT Support Technician
XACT Data Discovery
02.2017 - 04.2022
IT Desk Side Team Lead
Modis / HP / Johnson Control
12.2014 - 02.2017
Pre-Production Associate
Yazaki
04.2013 - 11.2014
Assistant Manager
Dunkin' Brands & Baskin Robbins
04.2011 - 01.2013
ITT Technical Institute
High School Diploma -
Wayne Memorial High School