Rishi Siddi
Edmond
Summary
Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Cintas
02.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
FLAGSHIP BRANCH MANAGER
Enterprise Holdings
03.2020 - 02.2024
- 15 Level 2 promotions withing the last 12 months
- Finished #5 in region April 2023
- 7.7 DE growth YTD
- #3 DE% FY21
- Attended 9 elite events
- 10 level 2 promotions FY21
- Increased revenue $110/car FY21
- Increased operating profit $76/car FY21
- Increased revenue $23/car FY22
- $132 net other May 2023
- $35+ insurance rate May2023
- Increased revenue $63/car FY23
- Increased net other $17/car FY23
- Increased operating profit by $62/car FY24 Q1
- Increased net other by $40/car FY 24 Q1
BRANCH MANAGER
Enterprise Holdings
09.2019 - 02.2020
- Manage overall branch operations and ensuring the branch exceeded company expectations in retention, customer service, growth, and operating profit
- Assist with the coaching, development, and motivation of a team of sales and customer service professionals
- Collaborated with internal/external customers, vendors, and other personnel to achieve positive business results
- Utilize proven and successful sales techniques to increase company profitability by generating business with new and existing clients
- Interpret financial data and information such as cost control and profit and loss statements to make effective business decisions
- Develop overall branch business and operational strategy
- Proactively seek process improvement to ensure high quality customer service
- Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws
ASSISTANT BRANCH MANAGER
Enterprise Holdings
02.2018 - 08.2019
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Provided leadership to ensure the highest level of customer service was achieved through coaching, training and mentoring staff members
- Developed and managed a team of 8+ employees, creating an environment that fostered collaboration, productivity and job satisfaction
- Highest performing assistant manager May 2019, July 2019
MANAGEMENT TRAINEE
Enterprise Holdings
02.2017 - 01.2018
- Resolved customer complaints in a timely and professional manner
- Planned, prioritized, and managed time, increasing productivity and efficiency
- Analyzed customer feedback to identify areas of improvement in customer service
MERCHANDISING EXECUTION ASSOCIATE
Home Depot Inc.
10.2008 - 02.2017
- Coordinated all store merchandising activities to include special projects, planogram design and maintenance, and creating displays and signage designed to attract customer and increase sales
- Implemented and maintained store signage program and ensure displays and presented in a visually compelling manner to generate increase traffic in an effort to increase sales
- Facilitated meetings with key store personnel to introduce and discuss new merchandise
- Managed store projects from inception to completion and ensured projects were completed by established deadlines
- Assisted with the design, maintenance, and execution of store planograms
- Monitored product supply levels and report shortages or discrepancies to appropriate personnel
Education
BACHELOR OF BUSINESS ADMINISTRATION - MARKETING
University of Central Oklahoma
Skills
- Financial Analysis
- Cost Management
- Accounts Payable
- Accounts Receivable
- Staff Training
- Financial Statements
- Sales Expertise
- Staff Management
- Employee Development
- Relationship Management
- Client relationship building
- Business development
- Account management
Timeline
Key Account Manager
Cintas
02.2024 - Current
FLAGSHIP BRANCH MANAGER
Enterprise Holdings
03.2020 - 02.2024
BRANCH MANAGER
Enterprise Holdings
09.2019 - 02.2020
ASSISTANT BRANCH MANAGER
Enterprise Holdings
02.2018 - 08.2019
MANAGEMENT TRAINEE
Enterprise Holdings
02.2017 - 01.2018
MERCHANDISING EXECUTION ASSOCIATE
Home Depot Inc.
10.2008 - 02.2017
BACHELOR OF BUSINESS ADMINISTRATION - MARKETING
University of Central Oklahoma
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